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  • Report: #456573

Complaint Review: Dazzle White Pro

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  • Submitted: Fri, May 29, 2009
  • Updated: Tue, January 12, 2010

  • Reported By:St Mtn Georgia
Dazzle White Pro
263 West OLive Ave. #130, Internet U.S.A.

Dazzle White Pro Trial offer $1.95. Credit card Fraud Dept cld stating several charges being attempted by this Co. Only $1.95 authorized.They sent $1.95, $59.95 & $1.95. Cld 8669892686, to Joanna, then Andres. Stone Mountain Internet

*UPDATE Employee: Dazzle White

*UPDATE Employee: Hello

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Dazzle White Pro is definitely a Rip Off and a Scam. They put it on the Internet under a local person who lives in your area. She states it only costs $1.95 for a trial offer. She does not say they will charge your credit card for a membership and charge your credit card monthly. I authorized only $1.95, however, they attempted $1.95, $59.95 and $1.95. My bank fraud Dept called concerning several charges. We put a block on our account to combat this. I called 866-989.2686 (Dazzle White Pro) spoke with Joanna. She said product had been shipped and I would have to send it back and said the memberhip had already started. I had not even finished my order, how could it have been shipped. She refused to reverse the order.

Finally, I spoke with supvervisor, Andres, he said the product had been shipped, but they would cancel the membership. NOt sure if they did or not. He said to send product back when it came. I called my bank, they said the block would be on for 15 days, but I will call and put it on for 15 more days. Not sure how long before they attempt to charge again. BEWARE OF ANYTHING FROM THIS COMPANY.

John
St Mtn, Georgia
U.S.A.

This report was posted on Ripoff Report on 05/29/2009 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-White-Pro/internet/Dazzle-White-Pro-Trial-offer-195-Credit-card-Fraud-Dept-cld-stating-several-charges-bei-456573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dazzle White

AUTHOR: Leonardo Smith - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-2686. or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.
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