- Report: #1143870
Report - Rebuttal - Arbitrate
Complaint Review: Directv
DirectvRaleigh, North Carolina USA
Directv Bulktv Trying to get service call to install new box for 10 months, they threaten to interrupt tv service for nonpayment of box Raleigh North Carolina
*Author of original report: Rebuttal confirms lack of intent to render services to account
*UPDATE Employee: Bulk TV's Response
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Directv has outsourced its service to Bulktv, a company in North Carolina who ignored repeated calls (someone will call you, no one called), set up service calls and no one showed up (when you call and get someone to respond). This went back and forth for 10 months, during which they sent a new receiver box as we can no longer control tv volume or use the remote to change channels. We asked for a tec to set it up, but again no one showed. We received an ultimatum on May 1st demanding $153.15 for the box or they will interrupt service if payment isn't received by 5/5/14. Bulktv's representative, Kerry Prihoda, was rude, neither apologetic nor interested in resolving an issue that is part of their contract with Directv. As for Directv, they auto-responded to our complaint by directing us back to Bulktv and marking the case "solved". This is what happens when service is outsourced so many times that a simple service call falls into the hands of absolutely no one.
This report was posted on Ripoff Report on 05/03/2014 07:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/Raleigh-North-Carolina/Directv-Bulktv-Trying-to-get-service-call-to-install-new-box-for-10-months-they-threaten-1143870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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