ordered a 13-DVD set of How The West Was Won for a friend of mine. The set was received and she was very excited until she put them in her DVD player and tried to view them. The first 2 would not even load and the subsequent ones that did either were of extremely poor quality and had the TNT logo in the lower right corner. As an extra "feature" some even had commercials!
I wrote to the company and received the same reply multiple times that has appeared in other ripoff reports:
Thank you for your recent contact.
We appreciate ALL feedback, both positive
Please keep in mind an Official DVD Collection
has never been released for this series and
what you received was a Collectors/Fan
Unfortunately, there is a problem with the
actual DVD Collection and sending a replacement
set will NOT help as we are no longer dealing
with that supplier.
Therefore, there are 2 options:
1. Receive a $30.00 REFUND and KEEP the DVD Collection
2. Return the DVD Collection and get a Full Refund
Please let us know which option you prefer
and we will take care of it immediately.
Ok, fine. I wrote back requesting their return address and an RA number if needed to return the set. Not having heard anything from their 24/7 support site, I wrote a separate e-mail two days later asking the same questions. The same day, I received the same reply as before with neither question answered. I sent another e-mail pointing out that I had received the same reply and told them that I wanted to receive an address on where to send the set along with a full refund of $69.99, letting them know that if I did not receive the expected reply to my questions along with a refund, I would be going to my bank for a chargeback.
I have not received any communications since and feel that I have been very fair in dealing with this organization. Tomorrow I am headed for my bank to initiate a chargeback.
Hanover Park, Illinois