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ED Magedson – Founder
Ripoff Report
- Report: #1122637
Complaint Review: G.E.
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| G.E.
louisville, Kentucky USA |
|
G.E. Jennifer, customer service would not return my money on a defective product. would only issue a mail in G.E. rebate louisville nationwide
*Author of original report: Ripoff Report.com??? ohh we found a special
*Author of original report: Next Day
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I purchased a disposal from Wal *Mart .com. It has been over 90 days from purchase before installation, so I can’t return it to the store. The disposal turns backwards. I am a plumber I have only had this happen one time before now.
I called customer service to have the disposal replaced. I was only given the choice of receiving a G.E. rebate for$109.00. My original purchase price was $109.00 the price is now $150.00.
Just give my money back or replace the disposal.
Why should I pay an additional $40.00 for a manufactures obvious defect?
G.E. expects me to make a G.E. (only) purchase. Then send proof of purchase and scan code by snail mail, then wait for a check.
I just wanted a replacement or my money back.
This report was posted on Ripoff Report on 02/10/2014 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE/louisville-Kentucky-432402/GE-Jennifer-customer-service-would-not-return-my-money-on-a-defective-product-would-o-1122637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Ripoff Report.com??? ohh we found a special
AUTHOR: peterbilt - ()
SUBMITTED: Friday, April 11, 2014
Thank you Ripoff Report.com
I reported my complaint to Ripoff reports.com. The next day I called G.E. I called G.E. at the same number that would not help the day before the posting.
The change in attitude was miraculous, amazing and almost disturbing after I said I had posted, with names included to Ripoff Reports.com
G.E. could not do enough to help. G.E. all at once said they had found a “special warrantee” that included a home service visit and complete replacement at no charge to me. G.E. immediately sent a replacement disposal, 2nd air to my home just in time for the service visit. The service visit completely remedied the problems I was concerned about.
The service person was pleasant and courteous.
I am now very happy with the results.
I believe G.E. is extremely concerned with postings to Ripoff reports.com
Ripoff reports.com Thank You
Mel
Respond to this report!
What's this? I made another call to customer service at G.E. I talked to Jennifer about my dissatisfaction with G.E. and told her “congratulations they were now on rip off reports with the names of who I talked with.”
After being put on hold, I was told she did not know why I was not offered a replacement along with a service call.
Tomorrow is the service call…. We shall see.
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