• Report: #1122637

Complaint Review: G.E.

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  • Submitted: Mon, February 10, 2014
  • Updated: Fri, April 11, 2014

  • Reported By: peterbilt — BUCKEYE Arizona
G.E.
louisville, Kentucky USA

G.E. Jennifer, customer service would not return my money on a defective product. would only issue a mail in G.E. rebate louisville nationwide

*Author of original report: Ripoff Report.com??? ohh we found a special

*Author of original report: Next Day

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I purchased a disposal from Wal *Mart .com. It has been over 90 days from purchase before installation, so I can’t return it to the store. The disposal turns backwards. I am a plumber I have only had this happen one time before now.

I called customer service to have the disposal replaced. I was only given the choice of receiving a G.E. rebate for$109.00. My original purchase price was $109.00 the price is now $150.00.

Just give my money back or replace the disposal.

Why should I pay an additional $40.00 for a manufactures obvious defect?

G.E. expects me to make a G.E. (only) purchase. Then send proof of purchase and scan code by snail mail, then wait for a check.

I just wanted a replacement or my money back. 


This report was posted on Ripoff Report on 02/10/2014 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE/louisville-Kentucky-432402/GE-Jennifer-customer-service-would-not-return-my-money-on-a-defective-product-would-o-1122637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Ripoff Report.com??? ohh we found a special

AUTHOR: peterbilt - ()

Thank you Ripoff Report.com

I reported my complaint to Ripoff reports.com.  The next day I called G.E.   I called G.E. at the same number that would not help the day before the posting.

The change in attitude was miraculous, amazing and almost disturbing after I said I had posted, with names included to Ripoff Reports.com

G.E. could not do enough to help.  G.E. all at once said they had found a “special warrantee” that included a home service visit and complete replacement at no charge to me.  G.E. immediately sent a replacement disposal, 2nd air to my home just in time for the service visit. The service visit completely remedied the problems I was concerned about.

The service person was pleasant and courteous.

I am now very happy with the results.

I believe G.E. is extremely concerned with postings to Ripoff reports.com

 Ripoff reports.com Thank You

Mel

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#2 Author of original report

Next Day

AUTHOR: peterbilt - ()

I made another call to customer service at G.E.  I talked to Jennifer about my dissatisfaction with G.E. and told her “congratulations they were now on rip off reports with the names of who I talked with.”

After being put on hold, I was told she did not know why I was not offered a replacement along with a service call.

Tomorrow is the service call…. We shall see. 

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