Complaint Review: G.E. - louisville Kentucky
- G.E. louisville, Kentucky USA
- Phone: 800 386 1215 ext 5737
- Web: geappliancees.com
- Category: Plumbing
G.E. Jennifer, customer service would not return my money on a defective product. would only issue a mail in G.E. rebate louisville nationwide
*Author of original report: Ripoff Report.com??? ohh we found a special
*Author of original report: Next Day
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I purchased a disposal from Wal *Mart .com. It has been over 90 days from purchase before installation, so I can’t return it to the store. The disposal turns backwards. I am a plumber I have only had this happen one time before now.
I called customer service to have the disposal replaced. I was only given the choice of receiving a G.E. rebate for$109.00. My original purchase price was $109.00 the price is now $150.00.
Just give my money back or replace the disposal.
Why should I pay an additional $40.00 for a manufactures obvious defect?
G.E. expects me to make a G.E. (only) purchase. Then send proof of purchase and scan code by snail mail, then wait for a check.
I just wanted a replacement or my money back.
This report was posted on Ripoff Report on 02/10/2014 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ge/louisville-kentucky-432402/ge-jennifer-customer-service-would-not-return-my-money-on-a-defective-product-would-o-1122637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Ripoff Report.com??? ohh we found a special
AUTHOR: peterbilt - ()
SUBMITTED: Friday, April 11, 2014
Thank you Ripoff Report.com
I reported my complaint to Ripoff reports.com. The next day I called G.E. I called G.E. at the same number that would not help the day before the posting.
The change in attitude was miraculous, amazing and almost disturbing after I said I had posted, with names included to Ripoff Reports.com
G.E. could not do enough to help. G.E. all at once said they had found a “special warrantee” that included a home service visit and complete replacement at no charge to me. G.E. immediately sent a replacement disposal, 2nd air to my home just in time for the service visit. The service visit completely remedied the problems I was concerned about.
The service person was pleasant and courteous.
I am now very happy with the results.
I believe G.E. is extremely concerned with postings to Ripoff reports.com
Ripoff reports.com Thank You
Mel

#1 Author of original report
Next Day
AUTHOR: peterbilt - ()
SUBMITTED: Tuesday, February 11, 2014
I made another call to customer service at G.E. I talked to Jennifer about my dissatisfaction with G.E. and told her “congratulations they were now on rip off reports with the names of who I talked with.”
After being put on hold, I was told she did not know why I was not offered a replacement along with a service call.
Tomorrow is the service call…. We shall see.


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