Report: #1063245

Complaint Review: GO DADDY

Submitted: Sun, June 30, 2013
Updated: Sun, June 30, 2013

Reported By: DR JOSEPH — SF New Mexico

GO DADDY

Internet USA

Phone: 14805058855
Web: GODADDY.COM
Category: Bait-and-Switch

GO DADDY BILLING FRAUD EXPERTISE Internet NEW MEXICO

*UPDATE Employee: Your billing concerns

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Go Daddy "autofills" AUTO RENEWAL and bills credit card even if you call and cancel then, makes it IMPOSSIBLE to Cancel in any manner by phone, nothing works but canceling your credit card totally. If not they will charge your card over and over no matter what you do.Spent hours trying to deal with them. Total Fraud.

If you try to remove credit card info they will not allow you without a new card. It is literally impossible to can cancel with GO DADDY.

J Rich

This report was posted on Ripoff Report on 06/30/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/GO-DADDY/internet/GO-DADDY-BILLING-FRAUD-EXPERTISE-Internet-NEW-MEXICO-1063245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

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Updates & Rebuttals

#1 UPDATE Employee

Your billing concerns

AUTHOR: GoDaddy - ()

SUBMITTED: Thursday, July 18, 2013

Dear J Rich,

GoDaddy sincerely values your business and we would appreciate the opportunity to connect with you directly regarding your concerns.

We do allow our customers full control over their renewal options. More information on managing the payment methods as well as removing payment methods from your account can be found at the links below:

http://support.godaddy.com/help/article/725/managing-renewals-for-products-and-services
http://support.godaddy.com/help/article/4487/managing-payment-methods

Please let us know how we may contact you by emailing us at reportreview@godaddy.com with the subject line of Report: #1063245. Our goal is to bring clarity to your concerns and ensure that your experience with us is a positive one.

As always, thank you for being a GoDaddy customer.