Complaint Review: Geek Squad - Garland Texas
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- Author Confirmed
- Geek Squad 3171 N George Bush Fwy Garland, Texas U.S.A.
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- Category: Audio & Electronic Retail Stores
Geek Squad Avoid Geek Squad Garland Texas
*Author of original report: 16 day update
*Consumer Comment: I hope you backed it up
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The Promise regarding a laptop computer repair - "This will take 3-5 days", then, on the paperwork, he wrote, "5-7 days". I e-mailed the company after 10 days and two visits to the store, both times being told, "It'll be a couple more days." The company called the store. The store called me, "It'll be a couple more days."
As of today, it has been 16 days and I just e-mailed Corporate again. For this I paid, in advance, $502!
The Reality - Despite their magic memory stick, they obviously don't know how to do what they promise. They are non-responsive and I'm supposed to understand the complexity of it all makes it OK for them to sit on their...
Oh, but they did offer me a $30 gift card for the inconvenience. I declined.
Walt
Rowlett, Texas
U.S.A.
This report was posted on Ripoff Report on 01/22/2009 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/geek-squad/garland-texas-75040/geek-squad-avoid-geek-squad-garland-texas-414835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
16 day update
AUTHOR: Walt - (U.S.A.)
SUBMITTED: Friday, January 23, 2009
After sending another e-mail to Corporate, I received a call that the computer was ready. I picked it up, took it home and discovered that the information on the "back-up disk" had not been reloaded on the computer and that the "back-up disk" would not load on the computer.
Good-bye Geek Squad; Good-bye Best Buy.
#1 Consumer Comment
I hope you backed it up
AUTHOR: Devilsadvocate4education*just My Opinions* - (U.S.A.)
SUBMITTED: Thursday, January 22, 2009
I hope you backed it up before you took it. Just be grateful if it works when you get it back. And in my experience, they also refused to honor their warranty after removing a part of the operating system. Wouldn't even come back to look at it. Good luck. *just my opinions*
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