- Report: #960706
Report - Rebuttal - Arbitrate
Complaint Review: Higher One
Higher One105 Munson St New Haven, Connecticut United States of America
Higher One Higher One refund fiasco New Haven, Connecticut
*Author of original report: Clarify website instructions
*UPDATE Employee: Additional Info from Higher One
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According to HigherOne's website we had to fill out an ACH form and our refund would be transferred in 2-3 business days. Well, it is over 4 weeks and we have received nothing.
We have emailed them numerous times and their last response was that the ACH form is on file for future refunds. What future refunds? There are going to be NO future refunds!
Upon calling them. even with my daughter's account number, etc. they told me they could do nothing without her being on the phone as a third party. I am the parent who paid the money involved and they would not do anything with me.
Please do not accept this company when applying for finacial aid. I understand you can do this if you desire. Stay away from them.
This report was posted on Ripoff Report on 10/26/2012 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Higher-One/New-Haven-Connecticut-06511/Higher-One-Higher-One-refund-fiasco-New-Haven-Connecticut-960706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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