• Report: #194964

Complaint Review: IGIA

  • Submitted: Tue, June 06, 2006
  • Updated: Thu, June 15, 2006

  • Reported By:Bergenfield New Jersey
IGIA
6960 Earthgate Boulevard Lebanon, Tennessee U.S.A.

IGIA ripoff fraudulent billing worst customer service ever undeliverable contact e-mail address given Lebanon Tennessee

*Author of original report: IGIA RIPOFF LYING PHONE REPS WORST CUSTOMER SERVICE EVER - UPDATE

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I made an order on 5/21/06 to IGIA.com, and have been trying ever since to get a hold of someone to fix my order - I was overbilled for a product by being billed twice the amount.

It has now been nearly 2 1/2 weeks and I still can't get a live customer service rep to help me! Nor will anyone reply to my e-mail - this is just the worst customer service I've ever encountered with a company...EVER!

Everytime I call their customer service dept, I am put on hold for just over 10 min. before the service hangs up on me and I have to redial. There was only ONE instance where I was actually able to speak to a live rep, and I was told that her "system was down and she would call ME back in a few hours"...I gave her my name and number, but she did NOT call back. This was over a week ago now!

When calling their customer service line, an automated message comes on saying, "Due to the overwhelming response on our products, we have experienced an unusually high call volume. Please hold for the next available customer service agent." I've gotten that same automated message for a little over 2 weeks now from their customer service line. They also give you an e-mail to reach them at for "faster service", but the e-mail comes back as "undeliverable", and is separate from the e-mail that they have stated under Contact Info. on their website. After that automated voice message, you are put on hold with music til the service hangs up on you after just over a 10 min. wait, and you have to redial and start the process all over again.

Ever since getting that one live customer service agent that ONE time (after about a week of calls to them), I cannot get a live rep on the phone since - I've actually spent over an hour straight just hitting my redial button every 10 min. when I'm cut off by their service, and STILL no live help!

And I did e-mail their customer service dept. (the e-mail stated on their website) over 2 weeks ago. I got an auto-reply saying I would have help within 24 hrs, but still, to this day, I've received NOTHING. No call backs, no e-mail replies, NOTHING!

So, tonight I have e-mailed them again, telling them to cancel my order. I'm not sure what else to do other than to maybe write to their mailing address seeing as I still can't get a reply from them and can't reach a live customer service rep. There's no way to cancel an order from my online account, and there's no way to reach a live rep now, so I don't know what else to do.

My order was for $73.65 and I want a full refund from this pathetic excuse for a company!

First they overbill me, then I can't get anyone to help me and it's already been 2 1/2 weeks and still no way to contact them and no replies to my e-mail?? This is insane!

Susan
Bergenfield, New Jersey
U.S.A.

This report was posted on Ripoff Report on 06/06/2006 12:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/IGIA/Lebanon-Tennessee-37090-1230/IGIA-ripoff-fraudulent-billing-worst-customer-service-ever-undeliverable-contact-e-mail-ad-194964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

IGIA RIPOFF LYING PHONE REPS WORST CUSTOMER SERVICE EVER - UPDATE

AUTHOR: Susan - (U.S.A.)

It has now been 9 days since reporting my case to this site.
It has taken until now til I could get an actual live rep on the phone. It took well over an hour and a 1/2 of hitting my redial button (every 10 min their customer service "on hold" will hang up on you and you have to call back)to get an actual live rep on the phone.

I proceeded to tell the rep what I've been through in the past 4 weeks of trying to get a hold of someone, and how none of my e-mails have been answered, and I was immediately told,
"Miss...we are here 24 hrs. a day, you must not have called this number."

After arguing with her, I told her the number I called (the one stated on the IGIA website), and she told me that this was not her number, and the call was transferred through to her.

So, then I proceeded to give her my information, and I was then told that there is no order for me in the system. I asked her how this was possible, when I can see the order on my OWN computer through the website, and I was given an order #, as well. I asked if she wanted the order number, she said NO and continued insisting there was no order in the system.

After arguing back and forth a bit, and telling her all I want to do is cancel my order, and her telling me it's not possible, I asked to talk to her manager. I was told "Sorry, Miss, he is in a meeting right now." (Typical excuse!)
So I asked for a direct number to call him at, and I was told "There is no other number - we only have one number."

Well, considering at the beginning of the conversation I was told I had called the WRONG number...I threw that back at her asking how that was possible, if they "ONLY HAVE ONE NUMBER"?
She knew I caught her in a lie, and simply replied,
"Miss, have a good day" and she HUNG UP ON ME!

So, right now I am LIVID with this incompetent, pathetic excuse for a company!!! How can it possibly take 4 weeks to cancel an order with them?? And still, I'm no further along than I have been, because now they claim there "is no order", and yet, she found my name in the system!!
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