On Friday, June 29, 2007, I went online to InksOutlet.com and ordered two (Order # 37938) ink cartridges for my HP Deskjet 5150 printer; specifically (1)
Remanufactured Black Inkjet Printer Cartridge, HP C6656 at $10.48; and (1)
Remanufactured Tri-Color Inkjet Printer Cartridge, HP C6657 at $13.88; totalling $24.36 plus shipping of $6.95, resulting in a total payment of $31.31 on my Visa credit card, through a "direct online order." At the time of my order, both items were listed as "in stock."
I printed out my receipt immediately, and a short time later received an emailed confirmation of my order.
On Monday, July 2, 2007, I received an emailed notification that my order had
shipped, with USPS delivery confirmation # 9101805213907786966299, and
would arrive within 4-10 business days.
On Thursday, July 5, 2007, I received PART of my order, consisting of (1)
Refurbished Tri-Color Inkjet Printer Cartridge, HP C6657. [continued below]....
..... The "packing slip"
inside the envelope was really just a "Summary" of my order, and listed both ink cartridges. However, near the bottom of the page, was a HAND-WRITTEN note stating, "Short 1 X 6656 will ship ASAP."
On Saturday, July 7th, I emailed the company's Customer Service department at email@example.com, asking them if they were going to notify me of when they would ship my back-ordered black ink cartridge. I was expecting to receive a response at least by Monday (July 9th), but have yet to receive any.
On Tuesday, July 10, 2007, I tried calling their 800 number (1-800-781-8538), and received this message: "The 800 number you dialed is temporarily
unavailable. Please try your call again in a few hours."
This company is in California, and I live in Colorado, three states away. I can only email this company or call their 800-number to contact InksOutlet.com because my local phone service does not allow long distance calls, and my printer is now out of ink.
I tried calling again on July 12, 2007, and received the SAME message as before. Then, I emailed them, asking about both their "unavailable" telephone
number and my back-ordered black ink cartridge. As of today, July 17, 2007, I have yet to receive any reply.
Their "policy" on back-orders, from http://www.inksoutlet.com/orderAndShipping.php:
"We do our best to avoid backorders. Backorders may be cancelled at anytime before the item is shipped. Except for special circumstances, we do not ship partial orders. Items that are in-stock will be shipped within 48 hours. If your orders contain both in-stock and out-of-stock items will be shipped when all items are in stock. Please contact us if you didn't receive tracking number in your e-mail after 3 business days you placed the order with us - that means the items you ordered may be temporary out of stock."
Apparently, this company does not even follow its own polcies! Now they are
incommunicado--refusing to answer their phones and emails, and ignoring all
efforts to correct their mistake.
It doesn't even seem they are "out of stock" of the Remanufactured Black Inkjet Printer Cartridge, HP C6656, since they are still selling it on their Website!
BEWARE of purchasing from InksOutlet.com! These folks are scam artists!
I want three things:
1) That InksOutlet.com CONTACT ME, apologizing for their incompetence or
illegal behavior, whichever is the case;
2) That InksOutlet.com reimburse me the cost of the black ink cartridge which I did not receive ($10.48); and,
3) That InksOutlet.com receive penalties for fraud, and failure to address
customer grievances--by way of fines and revocation of their business license.
I have also reported this company to their local Better Business Bureau office, and to the Federal Trade Commission!
Castle Rock, Colorado