• Report: #60302

Complaint Review: Kinko's

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  • Submitted: Tue, June 10, 2003
  • Updated: Wed, July 14, 2010

  • Reported By:Bellingham Washington
Kinko's
501 East Holly Bellingham, Washington U.S.A.

Kinko's ripoff Bellingham Washington

*Consumer Comment: Fax charges are way too high

*UPDATE Employee: Agree with the Rebutal

*Consumer Comment: Don't See the Ripoff

*UPDATE Employee: Jake is right.

*UPDATE Employee: Check prices before using services.

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Caution Kinko's customers the pricing structure is absolutely ridiculous in comparison to other business services stores. For example: I sent an 11 page fax at Office Max and the total cost was $3.62, later that day I foolishly sent another fax to the same fax number but this time from Kinko's. A 5 page fax was $8.66, that's a 300% price difference. What a total rip-off

Andrew
Bellingham, Washington
U.S.A.

This report was posted on Ripoff Report on 06/10/2003 09:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kinkos/Bellingham-Washington-98225/Kinkos-ripoff-Bellingham-Washington-60302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Fax charges are way too high

AUTHOR: Rob - (United States of America)

It's not that Fedex/Kinko's is forcing people into using their WAY overpriced fax services, or not posting prices....the point is this service is WAY overpriced.  The original report/reporter is correct...the pricing structure is ridiculous.  I don't know how the company execs can sleep at night knowing they just charged someone $10 to send a fax that cost them $.003 for that one minute of their local monthly land-line cost.  If you want to be fair regarding the 24-hour staffing, then charge more for someone to fax at 3am as opposed to noon.  Otherwise, this subject belongs right where it is...FedEx/Kinkos is a RIP OFF when fax'ing locally because you are charging WAY WAY WAY too much!!  Isn't that the whole definition of a rip off?  Hello?  Is this thing on?

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#2 UPDATE Employee

Agree with the Rebutal

AUTHOR: Mark - (U.S.A.)

I am also a kinkos employee and yes we do
post the fax charges for sending faxes
for example the following is based on store I work at (Los Angeles) area local calls (area 213,818,805,562,310,toll free numbers) we charge a $1.00 a page (kinko cover pages are free] long distance (anything out of the local area are $2.00 for the first page and 1.50 for every page after that, International calls are $6.00 for the first page and $3.50 per page after that.

when I help a customer I tell them the prices before I send the fax for them [some kinkos do have self-service faxes]
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#3 Consumer Comment

Don't See the Ripoff

AUTHOR: Cory - (U.S.A.)

If I remember correctly Kinko's here in San Antonio is open 24 hours per day, 7 days a week. That isn't cheap. You have to pay someone to be there those hours, which Office Max isn't. A post like this one usually comes from someone who doesn't have a clue. You are paying for the convience of copying and faxing 24 hours per day.

If you don't like it, buy your own fax/copy machine and quit bitching. Several months ago, someone shot up the local Kinko's almost hitting an employee inside at 1 AM. You can buy a fax machine for $50 give or take. Kinko's services people and their needs, Office Max sells merchandise and does the other as a sideline. If you don't like the price, go somewhere else.
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#4 UPDATE Employee

Jake is right.

AUTHOR: Frank - (U.S.A.)

I have worked for Kinko's for over eight years. The prices are clearly posted next to the fax machines.

I have never reached into a customers wallet and removed money, a customer is resposible to look at the prices before using the services.
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#5 UPDATE Employee

Check prices before using services.

AUTHOR: Jake - (U.S.A.)

As an employee of Kinko's, I have run into this before. This should not be counted as a rip-off. This is an example of customer negligence. Yes, the service might be expensive, but there was nothing stopping you from asking or checking the price before you use the service.
You don't walk into a grocery store, fill your cart and then whine about the final price at the check-out do you? You are responsible for asking or checking the price of the item before you purchase it. Simple as that.
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