- Report: #868103
Report - Rebuttal - Arbitrate
Complaint Review: LegalZoom.com
LegalZoom.comInternet United States of America
LegalZoom.com LZ advertised/processed payment for "15 minute LLC". Afterward, learned it was 30+ DAYS - or several hundred dollars to expedite. Internet
Without explaining the steps, they took my information, processed my payment, confirmed payment and failed to notify me of any additional status. Over the next two days, I became impatient and called their customer care number to inquire about the status. I was told that the 15 minute promise was an [unreasonable expectation] and in reality it would take over 30 days to get through the process.
Although I had chosen the upgraded option to pay for "overnight documents", that was only after they acquired said documents, which was a very long and drawn out process.
After a bit of complaining on my part, LegalZoom then offered to expedite the process to 7-10 days for an additional $115. I conferred with my partner, decided we had no choice and called back to make another payment. At that time, they explained that for - yet another upcharge of $200 - we can get our LLC completed within 48 hours.
At this point and time, we've been charged about $525 and by the time we get what we paid for - will get the "15 minute service" in about 5 days... I'll keep you posted!
This report was posted on Ripoff Report on 04/13/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/LegalZoomcom/internet/LegalZoomcom-LZ-advertisedprocessed-payment-for-15-minute-LLC-Afterward-learned-it-868103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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