• Report: #142852

Complaint Review: Nissan North America

  • Submitted: Mon, May 16, 2005
  • Updated: Mon, May 16, 2005

  • Reported By:Lonoke Arkansas
Nissan North America
18501 South Figueora Street Gardena, California U.S.A.

Nissan North America What didn't they do? Gardena California

*Consumer Suggestion: Contact Conumer Affairs 1-800-NISSAN-1

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On February 7, 2005 we purchased a brand new Nissan Xterra. Seven days later, February 14, 2005, I heard a terrible noise as I was driving to work. I asked Nissan to send a tow truck because I was uncomfortable driving the vehicle and they refused even though we had purchased all extended warranties and maintenance contracts. They advised just to continue driving and if I got stranded, THEN they would send a tow truck.

After arriving at the dealership I was advised the rear end had went out on my car with less then 1000 miles on it. I understand things can happen and accepted the rental car they offered and was told it would be 1-2 weeks for repair to be made. After 2 weeks, the estimated amount of time went up to 4 weeks. After 30 days in the shop I asked to have a new vehicle or money back.

More then two months after my seven day old car went into the shop, Nissan FINALLY agreed to repurchase the vehicle. The repurchase was made in the middle of April. After two months of dealing with the most rude and ignorant people I've ever dealt with, we thought our troubles with Nissan were finally over. But they had one last chance to screw us over and they took it.

Today, May 16, 2005 I looked at my bank statement online only to find that Nissan withdrew our automatic payment of $484 on a car they repurchased from us a month ago. A car that I drove for less then seven days. That day in the middle of April, when we signed away all of our rights to the vehicle and Nissan promised to pay off our loan, we received a final check from Nissan for the payments made on the vehicle. We were told the loan pay off would be mailed overnight.

When I called Nissan Motor Finance this morning they informed me that the payoff had not been sent over night in April and unfortunately it would be more then a week before I could be reimbursed for the payment drafted from my account for a car now owned by Nissan North America.

This puts my family in a precarious situation as our payment for the car bought to replace the Nissan also has a payment due this Friday. Our experience with Nissan as a whole has been the worst experience of my life. The people around me that have heard my story unfold over the last three months have also vowed to never purchase another Nissan. Their cars only last for seven days, and when they break down it takes 2 months of agony to get anything done and then they don't even pay the loan off and continue to expect payment.

If you want to feel secure in your purchase of a new car, I suggest buying ANYTHING except a Nissan.

Lonoke, Arkansas

This report was posted on Ripoff Report on 05/16/2005 07:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nissan-North-America/Gardena-California-90248/Nissan-North-America-What-didnt-they-do-Gardena-California-142852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Contact Conumer Affairs 1-800-NISSAN-1

AUTHOR: Richard - (U.S.A.)

File a complaint with Consumer Affairs (800-NISSAN-1). Nissan finance is a separate entity from the people in charge of repurchasing your vehicle. Nissan Finance only knows you owe them money for the car it is their computers billing you on a monthly basis. They have no idea nor are they concerned with your service dilemma.

Ask to speak to your dealership Nissan representative or DPSM for dealer parts and service manager. Once the dealer contacts this person with your request, he/she should be able to look into your file and determine whether or not you should be reimbursed.

I would think because the service dapartment and Nissan engineering failed to resolve this in a timely manner and you were not in posession of the vehicle due to this defect, you should not be responsible for a double car payment.
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