- Report: #357313
Report - Rebuttal - Arbitrate
Complaint Review: Predictomobile
PredictomobilePredictomobile, One Bridge Plaza, Suite 275, Ft. Lee, NJ 07024 Fort Lee, New Jersey U.S.A.
Predictomobile unauthorized billing Fort Lee New Jersey
*UPDATE Employee: Customer Care
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Further, if you read the Predictomobile Official Rules, there is not telephone number provided for customer service. Other than text messaging instructions, the only contact information offered is an address for a "sponsor" and "administrator."
I believe if a consumer did send a "STOP" text message to the number provided, Predictomobile would say the conssumer "authorized" a response by sending a message to 654654.
When I called the 800 number and was not satisfied with the "customer service" provided, I askd for the name of an individual in Ft. Lee, to whom I could address my concerns, but the Customer Service Supervisor, absolutely REFUSED to provide a name or telephone number. The entire company seems to operate with uneducated and untrained employees.
Also, if a cell phone owner reads a text message sent by Predictomobile, the company states that you have agreed to their terms/conditions and begins billing you a monthly fee of $9.99, whether you respond to the text message or not.
Upon receipt of the charges on my cell phone statement, I reported the unauthorized use to my cell phone service provider, (TMobile) who agreed to block any further text messages sent by Predictomobile. But, I am extremely disappointed that TMobile is a participant in a subscription program that allows its customers to be ripped off.
This report was posted on Ripoff Report on 07/30/2008 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Predictomobile/Fort-Lee-New-Jersey-02075/Predictomobile-unauthorized-billing-Fort-Lee-New-Jersey-357313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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