- Report: #37139
Report - Rebuttal - Arbitrate
Complaint Review: Stainsafe Companies
Stainsafe Companies354 Hiatt Drive Palm Beach Gardens, Florida U.S.A.
Stainsafe Companies Leather Masters A Furniture Service Industries Warranty Ripoff Palm Beach Gardens Florida
*Author of original report: I have resolved the complaint, but NOT through STAINSAFE.
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I now have a problem with that vendor. They have refused to honor the warranty. They have changed their reasons and modified the pertinent facts every single time we have contacted them. On three (3) different occasions their customer service associates have refused to transfer us to or to have a supervisor join the conversation so we might resolve this impasse.
In October 2002, we contacted Stainsafe about a slight discoloration on the seat of our sofa, a slight tear and the almost complete breakdown of the cushion resiliency. Their tech came to our home and said the discoloration was a dye transfer from jeans and the tear was only on the leather, not through the backing, so neither was covered by the warranty.
He fluffed the cushions and left but after sitting on the sofa for a day, they returned to their poor condition. Burdines customer service has also been less than helpful. Their attitude is we got our money now you can deal with Stainsafe yourself. As far as I am concerned, this is a fraud. I have purchased a warranty for 5 years costing over $220 that is utterly worthless.
West PalmBeach, Florida
This report was posted on Ripoff Report on 12/04/2002 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stainsafe-Companies/Palm-Beach-Gardens-Florida-33418/Stainsafe-Companies-Leather-Masters-A-Furniture-Service-Industries-Warranty-Ripoff-Palm-Be-37139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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