• Report: #14631

Complaint Review: Sun Country

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  • Submitted: Wed, February 20, 2002
  • Updated: Thu, March 14, 2002

  • Reported By:Oakdale MN
Sun Country
2520 Pilot Knob Road Mendota Heights, Minnesota U.S.A.
  • Phone: 800-359-6786
  • Web:
  • Category: Airlines

Sun Country Airlines cancelled my flight and hasn't refunded my money!

*Consumer Suggestion: Hang on! You mentioned

*Consumer Comment: Out of Business

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I booked a trip to Cancun Mexico departing Dec 1st,2001 and returning on Dec 8th, 2001. Sun Country cancelled this flight and never credited my credit card back the $800.00 I paid to reserve 4 seats. I have contacted my travel agent and they have not been able to recover the money. This cancellation took place in September 2001.

Sun Country stated on the news locally in the Twin Cities that customers who were due refunds would get them and those who paid by credit card would see the money first. This was made almost a month ago.

This hard earned trip was to have been a Christmas gift to my daughters and myself to visit grandparents. This Christmas gift has been taken from us by Sun Country Airlines.

It has been six months since the cancellation. Without this refund from Sun Country I am unable to take my daughters on a vacation in the future.

I would appreciate ANYTHING you can do to help.

Barbara
Oakdale, Minnesota

This report was posted on Ripoff Report on 02/20/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Country/Mendota-Heights-Minnesota-55120/Sun-Country-Airlines-cancelled-my-flight-and-hasnt-refunded-my-money-14631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Suggestion

Hang on! You mentioned

AUTHOR: Dave - ()

Travel agent? Then that changes things dramatically. Who did YOU personally pay the funds to - a travel agent or the airline directly? If it's an agent, then it is THEIR problem to manage, not yours. They should give you a refund immediately, then it's up to them to get what they can back from the airline.

But more importantly, you also mentioned a credit card. In that case, let them handle it. Put it in writing to the credit card company that you are DISPUTING the charge because you received no services or consideration for the charge placed on your bill, and that you want the charge removed and a credit given. The problem here may be the time that has gone by. This step should be done immediately after finding a problem. Good luck!
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#2 Consumer Comment

Out of Business

AUTHOR: Rob - ()

Sun Country airlines went out of business due to the September 11th tragedy. Along with them, several others collapsed, too.

You may want to write this money off, as they are fighting of credtors they owe millions of $$ to. Especially the aircraft leasing companies to whom they owe back rent on the aircraft they operated.

If you are counting on the return of that money, you are looking at a long wait.
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