- Report: #56713
Report - Rebuttal - Arbitrate
Complaint Review: Symantec
Symantec20330 Stevens Creek Blvd, Cupertino CA 95014 Cupertino, Connecticut U.S.A.
Symantec Norton Internet Security 2003 Downloaded Norton Internet Security 2003 on 10/18/2002; have not received promised $30 rebate. ripoff fake consumer fraud ripoff Cupertino California
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I immediately submitted a downloaded rebate form for $30 along with all the required information on 10/18/02 to the Symantec address.
When I had not received the rebate by 1/22/03 I contacted Customer Service; I was told to resubmit the information. I did so immediately.
I have contacted Customer service again on 4/18/03, 4/22/03, 4/23/03. On 4/30 Customer Service returned my calls and told me my check had been mailed on 4/3; if I did not receive it by 5/3 I was to call 1-888-314-9903 and they would immediate 'cut a new check.'
Not having received the check by 5/6 I recalled Customer Service and explained the situation. A Debbie Clark, very politely, resubmitted information and finally told me I would receive the rebate with six weeks.
This is ridiculous. After reading the 4/17/03 article in NY Times regarding 'excuses for rebates' tht never arrive - I realized that Symantec must be trying that thievery and want to warn others of dealing with that company.
This report was posted on Ripoff Report on 05/13/2003 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-Connecticut-95014/Symantec-Norton-Internet-Security-2003-Downloaded-Norton-Internet-Security-2003-on-10182-56713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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