- Report: #56713
Report - Rebuttal - Arbitrate
Complaint Review: Symantec
Symantec20330 Stevens Creek Blvd, Cupertino CA 95014 Cupertino, Connecticut U.S.A.
Symantec Norton Internet Security 2003 Downloaded Norton Internet Security 2003 on 10/18/2002; have not received promised $30 rebate. ripoff fake consumer fraud ripoff Cupertino California
I immediately submitted a downloaded rebate form for $30 along with all the required information on 10/18/02 to the Symantec address.
When I had not received the rebate by 1/22/03 I contacted Customer Service; I was told to resubmit the information. I did so immediately.
I have contacted Customer service again on 4/18/03, 4/22/03, 4/23/03. On 4/30 Customer Service returned my calls and told me my check had been mailed on 4/3; if I did not receive it by 5/3 I was to call 1-888-314-9903 and they would immediate 'cut a new check.'
Not having received the check by 5/6 I recalled Customer Service and explained the situation. A Debbie Clark, very politely, resubmitted information and finally told me I would receive the rebate with six weeks.
This is ridiculous. After reading the 4/17/03 article in NY Times regarding 'excuses for rebates' tht never arrive - I realized that Symantec must be trying that thievery and want to warn others of dealing with that company.
This report was posted on Ripoff Report on 05/13/2003 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-Connecticut-95014/Symantec-Norton-Internet-Security-2003-Downloaded-Norton-Internet-Security-2003-on-10182-56713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.