• Report: #234807

Complaint Review: Target

  • Submitted: Wed, February 07, 2007
  • Updated: Mon, October 11, 2010

  • Reported By:Mesa Arizona
Target
Southern Ave. & Longmore Rd. Mesa, Arizona U.S.A.

Target sells defective items and refuses to refund money. ripoff Mesa Arizona

*Consumer Comment: Different Target - Same Story

*Consumer Comment: You can copy any DVD

*Consumer Comment: You can copy any DVD

*Consumer Comment: Target stores

*Consumer Comment: Wow to all of you.

*Consumer Comment: Wow to all of you.

*Consumer Comment: Wow to all of you.

*Consumer Comment: Wow to all of you.

*Consumer Comment: Better Deals Elsewhere

*Consumer Comment: Better Deals Elsewhere

*Consumer Comment: Better Deals Elsewhere

*Consumer Comment: Better Deals Elsewhere

*UPDATE Employee: Target Guest Service

*UPDATE Employee: Rude.

*UPDATE Employee: Defective??

*Consumer Comment: Tom, Tom, Tom

*Consumer Suggestion: Best Buy's stated return policy on DVDs is the same as Target's.

*UPDATE EX-employee responds: Common courtesy

*UPDATE EX-employee responds: Common courtesy

*UPDATE EX-employee responds: Common courtesy

*Author of original report: Ctripp you are the stupid one!!

*UPDATE EX-employee responds: Stupid customers

*UPDATE EX-employee responds: DVD Return

*Consumer Suggestion: I totally agree with you, Target sucks

*Consumer Comment: People like you

*Consumer Comment: Defective? Riiiiight ...

*Author of original report: READ THE COMPLAINT AGAIN TARGET EMPLOYEE!!!

*UPDATE Employee: jeeze

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Target's return policy is outrageous. I bought a DVD and when I got home it would not play in my DVD player. I tried other DVDs I bought that same day at other stores as well as DVDs I have purchased sometime ago just to make sure it was not my DVD player. All of the DVDs played fine EXCEPT for the one I just purchased at Target.

I took it back and exchanged it for the same title. AGAIN, it would not play. Checking the disc I found there were smears and scatches all over it which I even showed the employee. I demanded my money back.

They stated because of copyright laws, industry policy....blah blah blah....BULLSH^^^^T. Copyright laws do not dictate store policy on refunding money for defective merchandise.

I told them I would not leave until I was issued a refund for defective merchandise. Finally after an hour of arguing with the manager I got my refund.

Yes, I had my receipt. And yes other stores like Best Buy and Borders Books are more than happy to refund money for a defective DVD.

After getting my refund from Target, I purchased the same title at Borders books and it is also defective. They happily refunded my money and pulled the remaining titles off the shelf.

WHY CAN'T TARGET UNDERSTAND SOMETHING? CUSTOMER SERVICE.

Oh yeah, if you read another part of Target's return policy, you can't return anything they consider "collectible". Now that is vague. They should change their policy to "Expect less. NO REFUNDS OR EXCHANGES"

Tom
Mesa, Arizona
U.S.A.

This report was posted on Ripoff Report on 02/07/2007 03:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Target/Mesa-Arizona-85202/Target-sells-defective-items-and-refuses-to-refund-money-ripoff-Mesa-Arizona-234807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Different Target - Same Story

AUTHOR: Mikethevike - (USA)

Exactly the same experience with 2 defective DVDs bought at Target in Maryland. 

1. It is not my DVD player.  It is a fairly new, high-end B-R player and plays every other DVD and BlueRay disc I have put in it. I have bought new releases in both formats many times since this episode and never had a problem.

2. The two DVDs were not blank or scratched.  They had recording/data errors that caused the screen to pixelate and the sound track to break up. Basically unwatchable.

3. First return - no problem - got them exchanged for two new discs same title.  I didn't watch them again for a while as I didn't expect the same problem again... but the two new DVDs had exactly the same defect.

4. Second return - 6 months later - now the discs are no longer on the shelves at the store so they cannot replace them with the same title. They refuse to take them back.  I tell them they are defective... offer for them to verify this on an in-store DVD player. They refuse. 

5. Give me the BS story line about copyright laws. It has nothing to do with this situation. The law only prevents them from reselling opened DVDs so if they take them back they lose the money.  In this case it does not apply because a defective DVD cannot be resold. They should give me my money back and go back to their supplier with the defective product for a refund.

6. I was polite throughout the process but I am very disappointed with Target.  This seems unreasonable and I am pretty sure they are aware of the problem.  With two copies of the two same titles having the exact same defect this looks like a  large scale manufacturing defect.  Target probably has had 100s of people around the country bringing back these exact same DVDs with the same problems.

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#2 Consumer Comment

You can copy any DVD

AUTHOR: Inspector - (U.S.A.)

'By the way DVDs today are copy proctected with sophisticated encoding that dvd burning software recognizes and prevents people from copying.'

'You are far behind in the times. There are multiple pieces of software out there to burn a DVD to your PC, without having to worry about being copy protected.'

Hardware devices also, you can purchase them from the internet and they are just small devices that hook up to your DVD recorder (stand alone) and will copy any DVD. I bought one for 49.95.
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#3 Consumer Comment

You can copy any DVD

AUTHOR: Inspector - (U.S.A.)

'By the way DVDs today are copy proctected with sophisticated encoding that dvd burning software recognizes and prevents people from copying.'

'You are far behind in the times. There are multiple pieces of software out there to burn a DVD to your PC, without having to worry about being copy protected.'

Hardware devices also, you can purchase them from the internet and they are just small devices that hook up to your DVD recorder (stand alone) and will copy any DVD. I bought one for 49.95.
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#4 Consumer Comment

Target stores

AUTHOR: Sharon - (U.S.A.)

Target has it's policies and no matter what your situation is they will not give in. They do not care about customer satisfaction at all. I used to love Target but they have changed so much.
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#5 Consumer Comment

Wow to all of you.

AUTHOR: Blahsblah2001 - (U.S.A.)

I work at Best Buy and I don't know about Walmart but we don't do refunds on any software or media.
I've never seen such a large number of small-minded people in the same place. Insulting the Idaho Falls woman, basically using the phrase "I don't know why that hick w***e needs to be so nasty." Your high horse is sunk in the mud!! Get off!

Secondly, yes, any piece of software, music, movies, or even video games can be copied and used. Yes there is copyright software. It is laughable. Right now on my personal computer i have a free and widely distributed program that has hacked through every encryption software I've ever asked it to, without being updated. People who want to copy media will do so, and by giving out a refund we are basically letting this person have a free copy, which is illegal.
That's why you can exchange but not return.

And yes, occasionally bad batches of DVDs come in. Not every single thing that comes into the store is perfect. If you literally expect a factory producing 10 million DVDs a day to make every single one perfectly, I'd like some of whatever drugs you're on, because they're good.
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#6 Consumer Comment

Wow to all of you.

AUTHOR: Blahsblah2001 - (U.S.A.)

I work at Best Buy and I don't know about Walmart but we don't do refunds on any software or media.
I've never seen such a large number of small-minded people in the same place. Insulting the Idaho Falls woman, basically using the phrase "I don't know why that hick w***e needs to be so nasty." Your high horse is sunk in the mud!! Get off!

Secondly, yes, any piece of software, music, movies, or even video games can be copied and used. Yes there is copyright software. It is laughable. Right now on my personal computer i have a free and widely distributed program that has hacked through every encryption software I've ever asked it to, without being updated. People who want to copy media will do so, and by giving out a refund we are basically letting this person have a free copy, which is illegal.
That's why you can exchange but not return.

And yes, occasionally bad batches of DVDs come in. Not every single thing that comes into the store is perfect. If you literally expect a factory producing 10 million DVDs a day to make every single one perfectly, I'd like some of whatever drugs you're on, because they're good.
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#7 Consumer Comment

Wow to all of you.

AUTHOR: Blahsblah2001 - (U.S.A.)

I work at Best Buy and I don't know about Walmart but we don't do refunds on any software or media.
I've never seen such a large number of small-minded people in the same place. Insulting the Idaho Falls woman, basically using the phrase "I don't know why that hick w***e needs to be so nasty." Your high horse is sunk in the mud!! Get off!

Secondly, yes, any piece of software, music, movies, or even video games can be copied and used. Yes there is copyright software. It is laughable. Right now on my personal computer i have a free and widely distributed program that has hacked through every encryption software I've ever asked it to, without being updated. People who want to copy media will do so, and by giving out a refund we are basically letting this person have a free copy, which is illegal.
That's why you can exchange but not return.

And yes, occasionally bad batches of DVDs come in. Not every single thing that comes into the store is perfect. If you literally expect a factory producing 10 million DVDs a day to make every single one perfectly, I'd like some of whatever drugs you're on, because they're good.
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#8 Consumer Comment

Wow to all of you.

AUTHOR: Blahsblah2001 - (U.S.A.)

I work at Best Buy and I don't know about Walmart but we don't do refunds on any software or media.
I've never seen such a large number of small-minded people in the same place. Insulting the Idaho Falls woman, basically using the phrase "I don't know why that hick w***e needs to be so nasty." Your high horse is sunk in the mud!! Get off!

Secondly, yes, any piece of software, music, movies, or even video games can be copied and used. Yes there is copyright software. It is laughable. Right now on my personal computer i have a free and widely distributed program that has hacked through every encryption software I've ever asked it to, without being updated. People who want to copy media will do so, and by giving out a refund we are basically letting this person have a free copy, which is illegal.
That's why you can exchange but not return.

And yes, occasionally bad batches of DVDs come in. Not every single thing that comes into the store is perfect. If you literally expect a factory producing 10 million DVDs a day to make every single one perfectly, I'd like some of whatever drugs you're on, because they're good.
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#9 Consumer Comment

Better Deals Elsewhere

AUTHOR: Armed&dangerous - (U.S.A.)

Problems with Target products, negative response from employees and management, I live in Santa Fe, NM and we have the same problems here, perhaps worse. I tried to get my money back I even had my receipt and the customer service person was quite rude, this has not been the only time, nor the only target employee with a foul attitude. This is not the Target that it used to be a few years ago. New management and constant employee turnover seems to add to consumer woes.
Dissatisfied with service in Santa Fe, I traveled 50-60 miles to Rio Rancho, NM, and found their Target store to be completely and totally different. They did not have as large a selection, but the employees were friendly and treated my family and myself cordially. And, hey a family member did have to make a return; there was only one customer service person, this person had the transaction taken care of in less than five minutes!! In Santa Fe, I usually see two or three people behind the customer service area. So, perhaps it might be worth your while to travel to another store out of your area, if it has to absolutely be a Target purchase. p.s. come on there are so many stores begging for your business and your money, shop the stores that treat you well and take care of your purchasing needs. That has been my experience. Save gas, trouble parking, looking at sour faces of employees with bad attitudes, shop on-line. Frankly, I love it. Even the large items are worth the UPS fees. Happy Shopping.
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#10 Consumer Comment

Better Deals Elsewhere

AUTHOR: Armed&dangerous - (U.S.A.)

Problems with Target products, negative response from employees and management, I live in Santa Fe, NM and we have the same problems here, perhaps worse. I tried to get my money back I even had my receipt and the customer service person was quite rude, this has not been the only time, nor the only target employee with a foul attitude. This is not the Target that it used to be a few years ago. New management and constant employee turnover seems to add to consumer woes.
Dissatisfied with service in Santa Fe, I traveled 50-60 miles to Rio Rancho, NM, and found their Target store to be completely and totally different. They did not have as large a selection, but the employees were friendly and treated my family and myself cordially. And, hey a family member did have to make a return; there was only one customer service person, this person had the transaction taken care of in less than five minutes!! In Santa Fe, I usually see two or three people behind the customer service area. So, perhaps it might be worth your while to travel to another store out of your area, if it has to absolutely be a Target purchase. p.s. come on there are so many stores begging for your business and your money, shop the stores that treat you well and take care of your purchasing needs. That has been my experience. Save gas, trouble parking, looking at sour faces of employees with bad attitudes, shop on-line. Frankly, I love it. Even the large items are worth the UPS fees. Happy Shopping.
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#11 Consumer Comment

Better Deals Elsewhere

AUTHOR: Armed&dangerous - (U.S.A.)

Problems with Target products, negative response from employees and management, I live in Santa Fe, NM and we have the same problems here, perhaps worse. I tried to get my money back I even had my receipt and the customer service person was quite rude, this has not been the only time, nor the only target employee with a foul attitude. This is not the Target that it used to be a few years ago. New management and constant employee turnover seems to add to consumer woes.
Dissatisfied with service in Santa Fe, I traveled 50-60 miles to Rio Rancho, NM, and found their Target store to be completely and totally different. They did not have as large a selection, but the employees were friendly and treated my family and myself cordially. And, hey a family member did have to make a return; there was only one customer service person, this person had the transaction taken care of in less than five minutes!! In Santa Fe, I usually see two or three people behind the customer service area. So, perhaps it might be worth your while to travel to another store out of your area, if it has to absolutely be a Target purchase. p.s. come on there are so many stores begging for your business and your money, shop the stores that treat you well and take care of your purchasing needs. That has been my experience. Save gas, trouble parking, looking at sour faces of employees with bad attitudes, shop on-line. Frankly, I love it. Even the large items are worth the UPS fees. Happy Shopping.
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#12 Consumer Comment

Better Deals Elsewhere

AUTHOR: Armed&dangerous - (U.S.A.)

Problems with Target products, negative response from employees and management, I live in Santa Fe, NM and we have the same problems here, perhaps worse. I tried to get my money back I even had my receipt and the customer service person was quite rude, this has not been the only time, nor the only target employee with a foul attitude. This is not the Target that it used to be a few years ago. New management and constant employee turnover seems to add to consumer woes.
Dissatisfied with service in Santa Fe, I traveled 50-60 miles to Rio Rancho, NM, and found their Target store to be completely and totally different. They did not have as large a selection, but the employees were friendly and treated my family and myself cordially. And, hey a family member did have to make a return; there was only one customer service person, this person had the transaction taken care of in less than five minutes!! In Santa Fe, I usually see two or three people behind the customer service area. So, perhaps it might be worth your while to travel to another store out of your area, if it has to absolutely be a Target purchase. p.s. come on there are so many stores begging for your business and your money, shop the stores that treat you well and take care of your purchasing needs. That has been my experience. Save gas, trouble parking, looking at sour faces of employees with bad attitudes, shop on-line. Frankly, I love it. Even the large items are worth the UPS fees. Happy Shopping.
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#13 UPDATE Employee

Target Guest Service

AUTHOR: Icydeadpeeps - (U.S.A.)

Tom you really don't know what you're talking about. Maybe you just have a particularly awfully managed and staffed Target near you but all the Targets I've been in offer much much better service than WalMart. Comparing the two is just laughable. To show my point I will explain how your situation works in my Target (exactly as I've done it numerous times)


A guest (you) walks into the store and goes to Guest Service with a defective DVD.

If they have their receipt I tell them I'd be glad to make the exchange, just leave the defective item up at Guest service while you go get another copy of the same movie.

You bring it back, I open it up on the spot and inspect the DVD to make sure there are no apparent flaws.

You go home with a new DVD. Now let's say that one is broken too.

You bring it back in tell me it's the second one. I appologize and call back to electronics. They find a new copy of the movie and open it up back there. They test it in their own display TVs and DVD player until they find one that works. You go home with a working movie and if you were nice enough about it maybe even some apology coupons.


I've done this numerous times because, Yes, Target does get defective batches from time to time, but so does everyone else.


All your other problems are similarly the faults of YOUR Target not the majority of them.
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#14 UPDATE Employee

Rude.

AUTHOR: Dreadfullypoetic - (U.S.A.)

I hate the assumption that people working at retail stores are some how intellectually inferior to the people who shop at the retail stores. In fact, Target only puts people with college degrees in management positions. And often times, they only promote from within. The management at Target has strict guidelines on how to handle guest complaints. Yes, management can over-ride the system, but if the management is constantly over-riding the system, the company is notified, and the store WILL get in trouble. A GOOD store will never over-ride the system, simply because the policies are put in place for a reason. I have worked at Target for a little over a year, and honestly, having worked at three different retail stores, Target is by far the best. Target does a great job at protecting it's employees from RUDE people like you. Have you ever worked in retail? I assume not, because if you had you wouldn't be so condescending! Honestly people have no idea the crap employees have to put up with. I had a woman throw a driver's license at my face because she thought she had waited too long in the express lane. I'm not even a cashier, I was doing her a favor by backing up the lanes so she would get out of the store faster. People have peed and smeared baby poop all over dressing rooms because they were told they can't take more than six items in. Get off your high horse, we're people too. We're just doing our jobs.
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#15 UPDATE Employee

Defective??

AUTHOR: Qwerty777 - (U.S.A.)

Are you sure it wasn't your DVD player that was the problem? I went through this issue many years ago when I tried buying a new movie...I went through about 4 copies (and I too was angry that they would not refund it, and when they gave me a new one they would open it before they handed it to me so I couldn't get a refund) then I tried the movie on a new player, and it all of a sudden worked. Apparently our DVD player was too old to read that disc from that region.

And yes, I understand that you say it was scratched, but in no way will I believe that every copy you bought was scratched or defective in any other way, especially when you tried other stores. So maybe next time check all possibilities. Oh and next time, maybe open it in the store and check for scratches, that way you save yourself a trip and no one can say you did it, because for all we know, you scratched it yourself, whether accidental or not, and tried to get a refund.
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#16 Consumer Comment

Tom, Tom, Tom

AUTHOR: Destructo - (U.S.A.)

"By the way DVDs today are copy proctected with sophisticated encoding that dvd burning software recognizes and prevents people from copying."

You are far behind in the times. There are multiple pieces of software out there to burn a DVD to your PC, without having to worry about being copy protected.

Now, I'll state that I also hate Target. I don't hate them because of their employees, and their selection. They usually don't have anything I'm looking for, and it's a headache to enter a store, especially with Target's size, and it's not there. By your most recent post, you're making it sound like you're upset because the employees didn't "place" your items in the bag, but "threw" them in. Could you explain? If you "throw" them, they'll only go but so far into the bag. I can promise you, they didn't throw your eggs into a bag, so don't try to pull that story.

Look, if you have a problem with store policy, that's your own problem. It's their policy, and the policy of many other DVD retailers, including Best Buy, Circuit City, and yes, even Wal-Mart. You should probably lay off attacking the employees, as it's not their fault your DVD didn't work. It's not their problem they can't give a refund. It's corporate, and you should address them.

(No, I'm not an employee, nor do I care about Target. I'm just stating the obvious, which Tom has failed to see.)
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#17 Consumer Suggestion

Best Buy's stated return policy on DVDs is the same as Target's.

AUTHOR: J G Shrugged - (U.S.A.)

http://www.bestbuy.com/site//olspage.jsp?type=page&contentId=1117177044087&id=cat12098

"Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund."

If Best Buy refunded your money for a defective DVD, then they were breaking their own policy. It's not just copying the video, it would be the same as a free rental service if you could get your money back on a regular basis.
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#18 UPDATE EX-employee responds

Common courtesy

AUTHOR: Ctripp - (U.S.A.)

All the things you've described that the cashiers do for you at Walmart, I've done at Target. The reason I sound so bitter is probably because my job at Target was basically to get yelled at all day. When customers complain, I was the one they called so I got crap for stuff that was beyond my control.

Maybe, and I stress maybe, because again regardless of the super advanced technology that prevents people from copying dvds, there is STILL a copyright law, not a Target law, an actual law, but maybe Target's policies are a little rigid. I don't agree, except for to say that yes, it is unfortunate that even if the entire batch is defective there's nothing we can do. My problem is why people would say such awful things to employees , who you know are actual people, such as calling them stupid, or swearing at them, because they're doing the job they are trained to do. You're not mad at the sixteen year old employee or her 21 year old manager, you're mad at Target, so how does calling the employees mean names help anyone? It makes you look like an a*s, makes them feel like crap and nothing gets solved.

By the way, I worked for Walmart too and while I agree that they do in fact bend over backwards for people, they were a horrid company to work for. They treats customers well and employees like crap.
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#19 UPDATE EX-employee responds

Common courtesy

AUTHOR: Ctripp - (U.S.A.)

All the things you've described that the cashiers do for you at Walmart, I've done at Target. The reason I sound so bitter is probably because my job at Target was basically to get yelled at all day. When customers complain, I was the one they called so I got crap for stuff that was beyond my control.

Maybe, and I stress maybe, because again regardless of the super advanced technology that prevents people from copying dvds, there is STILL a copyright law, not a Target law, an actual law, but maybe Target's policies are a little rigid. I don't agree, except for to say that yes, it is unfortunate that even if the entire batch is defective there's nothing we can do. My problem is why people would say such awful things to employees , who you know are actual people, such as calling them stupid, or swearing at them, because they're doing the job they are trained to do. You're not mad at the sixteen year old employee or her 21 year old manager, you're mad at Target, so how does calling the employees mean names help anyone? It makes you look like an a*s, makes them feel like crap and nothing gets solved.

By the way, I worked for Walmart too and while I agree that they do in fact bend over backwards for people, they were a horrid company to work for. They treats customers well and employees like crap.
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#20 UPDATE EX-employee responds

Common courtesy

AUTHOR: Ctripp - (U.S.A.)

All the things you've described that the cashiers do for you at Walmart, I've done at Target. The reason I sound so bitter is probably because my job at Target was basically to get yelled at all day. When customers complain, I was the one they called so I got crap for stuff that was beyond my control.

Maybe, and I stress maybe, because again regardless of the super advanced technology that prevents people from copying dvds, there is STILL a copyright law, not a Target law, an actual law, but maybe Target's policies are a little rigid. I don't agree, except for to say that yes, it is unfortunate that even if the entire batch is defective there's nothing we can do. My problem is why people would say such awful things to employees , who you know are actual people, such as calling them stupid, or swearing at them, because they're doing the job they are trained to do. You're not mad at the sixteen year old employee or her 21 year old manager, you're mad at Target, so how does calling the employees mean names help anyone? It makes you look like an a*s, makes them feel like crap and nothing gets solved.

By the way, I worked for Walmart too and while I agree that they do in fact bend over backwards for people, they were a horrid company to work for. They treats customers well and employees like crap.
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#21 Author of original report

Ctripp you are the stupid one!!

AUTHOR: Tom - (U.S.A.)

Ctripp you are the stupid one. You just admitted that Target does infact receive defective DVDs! By the way DVDs today are copy proctected with sophisticated encoding that dvd burning software recognizes and prevents people from copying.

If you read the other comments by Target employees, they agree with me! Target blows as a company.


I did in fact get my money back from them for the defective DVD.

On another occasion I had purchased a DVD from Best Buy and in the middle of it the play froze. I immediately return to the store and without me asking, THEY offered a refund. I politely refused and asked for an exchange for the same title.

You see its companys like Best Buy that when they go the extra mile to satisfy customers the customer will return the courtesy with being polite and wanting to exchange the item, keeping the business in their store.

Stores like Target who treat customers like garbage is what causes customers to treat the employess like garbage.

By the way I do still go to Target on very rare occasions when I do not wish to drive across town to Wal-Mart and each time I entered Target I immediately felt unwelcome. When I checked out each time the cashiers throw the items into the bag instead of placing them in the bag. Why do you think customers hate Target employees? The employees do not treat the customer with respect to begin with. This explains why every Target I drive by every day has a FRACTION of the customers in the parking lot than Wal-Mart.

At Wal-Mart they place items in bags and when I request special bagging for certain items like cleaning products or items I don't want crushed during the trip home they politely do so without complaint and are happy to do so. The cashiers at Wal-Mart even go as far as to double wrap breakables in extra bags WITHOUT me asking to prevent them breaking on the way home. I have yet to see a Target cashier go this far to please a customer.

In fact on trip to Wal-Mart the cashier forget to bag several items and when I called the store several employees went looking around the service desk and the register and found the items. And when I got to the store to pick those items up, I noticed several other items were also missing. Without question Wal-Mart apologized for the inconvenience and replaced the missing items. THAT is customer services. Going the extra mile for the customer and fixing the problem without treating the customer as if they are at fault.
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#22 UPDATE EX-employee responds

Stupid customers

AUTHOR: Ctripp - (U.S.A.)

I worked for Target for two years and customers like you are what make them hate their jobs, not because they were too stupid to get an education. You come in there with an attitude that they are below you because they work for a retail store and that just makes you a jerk.

For all Target knows you could buy a DVD, take it home, burn in onto your computer and then bring it back for a refund claiming it was defective. No not everyone does this, but some people do. And why would you be rude and nasty to someone who is just doing their job? We're trained not to take opened electronics and then get yelled at for not doing it. Anytime a manager gives in and refunds your money, all they are doing is breaking a copyright law and rewarding you for being an a**hole.

By the way, I've seen the defective DVD thing a lot and usually it's caused by a defective batch of DVDs from the manufacturer. In which case the only option you have is to get a return from them or wait until they ship a new order in.
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#23 UPDATE EX-employee responds

DVD Return

AUTHOR: Shawn - (U.S.A.)

As a former employee of "The Best Company Ever" (Not, not, not) Target, I would just like to let everyone know that anything (Including dvds) is infact returnable at any given time at Target. Regardless of what the big sign behind the return counter says, or what your receipt says, Target managers have the power to return anything that the register will except as a return. (There are certain cases where the register will not except the return, those are few and far between). But a Target manager, otherwise known as Executive Managers, aswell as the individual department managers have the power to override company policy to satisfy the customer.

I am by no means pushing anyone to either shop at Target or Wal-Mart, (I worked for both and think they both suck), But if you are going to shop at either one, go in prepared. Target can a will change the price of something within a 5 dollar amount (Push for it and let them know you know they will and can), Anything is returnable, the problem with the dvds doesn't revolve around copyright laws, it revolves around the fact that quite a few dvds and video games were shipped from manufacturers and publishers with blank disks in the case. The games and dvds were stolen prior to shipping to retailers, so ofcourse after they arrived and were sold the retailers had to take the bite for the bogus dvds and video games.

But again the big thing is that the managers can return anything, but unfortunately like others have said, Target will and does hire pretty much anyone. With the dishonest people that they hire, they hire an equal number of yes men and butt kissers. So it breaks down like this, A Target store manager and Executive managers get bonuses, returns cut into that percentage of money that their bonus is calculated from, just like overtime (Which is why you can't find anyone that works there during certain times of the year) So the more returns a manager does, and everything is tracked by their employee number, and I mean everything, the more it cuts into the end of the month bonus. And no I am not a loser or didn't make it through high school and couldn't get a better job and had to work for Target and Wal-Mart, I actually liked the fast paced enviroment and enjoyed working with the public.

But again the biggest problem with Target is they will and do hire anybody they can. Not to mention that the majority of their Executive managers are hired fresh out of or while they are still in college and the majority of those don't have any real world experience, so when they have to handle a problem it's like a deer caught in the headlights. Hope this has been informative and helpful to someone.
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#24 Consumer Suggestion

I totally agree with you, Target sucks

AUTHOR: Jeffandanna2 - (U.S.A.)

I completely agree with you on how awful Target's customer service is. They are absolutely the worst store I have ever dealt with. They hire nothing but a bunch of stupid high schoolers or people who are older and should have a real job, but because they screwed up their lives when they were younger have no education and have to work somewhere like that. It is only on occasion that you find someone who actually has a clue what they are doing and I will tell you, it is NOT at Target. They are inconsiderate, unhelpful and have no customer service. I completely understand your story and agree that they are absolutely horrid, I promise that you are not alone.

All these people who work at Target are just bitter at life because they know their job and store sucks.

I would suggest writing a nasty letter to both the store you went to and to corporate. I doubt they will do anything, but hey, at least they get both our letters and realize that they need to quit being so awful.

And regardless as to how a customer treats an employee, the employee should ALWAYS treat a customer with kindness and courtesy, it doens't matter if they think that the person is wrong or nasty. The employee is a representative of their store and they had BETTER behave and treat everyone in the best manner. If it weren't for the customer there would be no business. Too bad Target doesn't do this.

That wench from Idaho Falls must be paid by Target to post useless, harrassing comments. SHe is SO nasty!!! She posted on my story and decided to get personal. Well, if anyone has been to Idaho Falls where she is from, you would understand why she is such a nasty w***e. For one, it's Idaho. That should say enough. People who are from there are so bizarre, it's like they live in a tiny, desert filled bubble and have never left the state to see the rest of the world so they have nothing better to do than to harrass others that they are just jealous of. Almost everyone single person in Idaho Falls is white trash. I swear I have never seen such a bunch of foul people all in one city, and the only decent ones are those that moved there from out of state.
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#25 Consumer Comment

People like you

AUTHOR: Watson1 - (U.S.A.)

People like you think you are always right and expect special treatment. Some retailers risk it when they return items that are under the federal copyright law. If you open it you own it. Target is great at following this policy and is by far the industry leader in following government set practices, etc.
Target didnt make the DVD you idiot. Why is it their fault. It is the manufacturers fault. Again once you open it you own it. How simple???

I would have called the police if you were in my store and had you removed. Actually I would have gone and grabbed five DVD's and put them in a play to get you a copy that worked. If after five I would have given your money back.
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#26 Consumer Comment

Defective? Riiiiight ...

AUTHOR: Peter - (U.S.A.)

I find it hard to believe that two DVDs were both defective. At any rate, Target did not manufacture said DVDs and so therefore you are scapegoating the wrong party. What prevented you from exchanging the DVD and inspecting it before leaving the store??? How is the store to know that you did not scratch it at home, and then try to return it claiming "it was like that when I opened it"? I find it fishy that you are demanding a cash refund. At any rate, NO STORE issues refunds for DVDs, CDs, or other types of recorded material. NONE.
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#27 Author of original report

READ THE COMPLAINT AGAIN TARGET EMPLOYEE!!!

AUTHOR: Tom - (U.S.A.)

ITS JUST LIKE A TARGET EMPLOYEE NOT TO LISTEN (IN THIS CASE READ). I HAD THE RECEIPT AND EVEN SHOWED THE EMPLOYEE THE SCRATCHED SURFACE OF THE DVD!!!!!!!!!!!!!!!!! THEY OUT RIGHT REFUSED TO DO ANYTHING!!!!!!!!!! JUST LIKE TARGET THEY DON'T GIVE A CARE. EVEN CUSTOMERS OF THE BRIDAL REGISTRY HAVE HAD PROBLEMS RETURNING ITEMS WITH A GIFT RECEIPT FROM TARGET AND STILL TARGET WILL NOT TAKE IT BACK!!!!!!!!!!!!!!!!!!

EVER WONDER WHY TARGET STORES ARE AS EMPTY AS KMART?

JUST THIS WEEK I RETURNED A VACUUM TO WAL-MART THAT DID NOT PERFORM AS EXPECTED WITH A RECEIPT AND THEY CHEERFULLY TOOK IT BACK WHILE I CHOOSE A DIFFERENT BRAND OF VACUUM WHICH I AM NOW HAPPY WITH. TARGET WOULD NEVER DO THAT. THAT IS WHY I NEVER EVER WILL STEP FOOT NEAR A TARGET AGAIN IN MY LIFE AND THAT IS WHY WAL-MART HAS MY BUSINESS! AND I DO SPEND A GREAT DEAL OF MONEY AT STORES THAT GIVE GREAT CUSTOMER SERVICE AND THAT IS NOT TARGET.

WHAT A JOKE FOR A RETAILER.
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#28 UPDATE Employee

jeeze

AUTHOR: Vigilante - (U.S.A.)

Any time there is a recall for a proven defective item, Target posts it near their guest service counter and does refunds without recipt.

The fact that this did not happen leads me to think that it was not proven defective. Also, with a valid recipt you can always exchange your movie for the SAME TITLE.
the fact that they told you you could not makes me think that you did not want the same title. otherwise no copywrite infringment laws would be broken.

At some point its your responsibility as a consumer to be responsible enough to take care of your recipts. Even if they would not have taken it back...call the manufacturer, they also except defective dvd's back.

once again...

ONLY FOR THE EXACT SAME MOVIE/GAME.
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