• Report: #972349

Complaint Review: Tmart.com

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  • Submitted: Wed, November 21, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: vbates1869 — Hurst Texas United States of America
Tmart.com
Internet United States of America

Tmart.com This Websire is a SCAM! Do not ever order from them, you will never get anything resolved! Internet

*UPDATE Employee: Would you please offer me your order number?

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I have never had this many issues ordering online in my life! First of all, I don't care where you are from, if you are going to have a business, there should be a way to speak with someone, instead of live chat, because it didn't work several times.

I ordered a Turtle Night Light Stars Projector Constellation Lamp. On Monday, I received a package in the mail, and had no idea who it was coming from. I opened the package to find a box with a picture of wireless headphones on it. I opened the box and to my surprise...the box was empty! Let's recap: 1: I received the wrong item. 2: The item sent to me was an empty box.

I tried to contact them, and live chat was not available. I tried to use the express service center for issues with packages after delivery, and when I was told to upload information, I continued to get a "failure to upload" notice. I finally spoke to "Candy" who referred to Tmart as Tmait, and she was clueless! She asked me over three times if I had received my order, NO! I received an empty box. She asked me to wait 5 more days to see if my order would be delivered?!?! I told her, again, I got a package from Tmart, bit I only got an empty box and it wasn't even a box with a picture of what I ordered. She told me to go to the post office and check with them!! Seriously?!

I emailed Tmart. I received a generic email saying they will send me the RL to return the product. Sure I'll send back the empty box, BUT I WANT WHAT I ORDERED! Still have not heard back from anyone. I really thought I would love this site, boy was I wrong

This report was posted on Ripoff Report on 11/21/2012 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tmartcom/internet/Tmartcom-This-Websire-is-a-SCAM-Do-not-ever-order-from-them-you-will-never-get-anythin-972349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Would you please offer me your order number?

AUTHOR: Sherry ye - (USA)

Dear Vbates1869,

Thanks for your feedback ,which could improve our products and service, would be highly appreciated. I would like to apologize for all inconvenience ,if you had experienced while shopping with us. I noticed that you have wrote the review on resellerratings before, so I have found your order details. I am writing to tell you that we have reship the item for you already. Here is the tracking number:9405510200838033997822, you can track it on www.USPS.com. Your item was delivered at 10:29 am on November 26, 2012 in HURST, TX 76053.
Is this one can work well? If you have any question, please feel free to contact us.
Best regards,
Sherry
CustomerCare@Tmart.com
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