I have never had this many issues ordering online in my life! First of all, I don't care where you are from, if you are going to have a business, there should be a way to speak with someone, instead of live chat, because it didn't work several times.
I ordered a Turtle Night Light Stars Projector Constellation Lamp. On Monday, I received a package in the mail, and had no idea who it was coming from. I opened the package to find a box with a picture of wireless headphones on it. I opened the box and to my surprise...the box was empty! Let's recap: 1: I received the wrong item. 2: The item sent to me was an empty box.
I tried to contact them, and live chat was not available. I tried to use the express service center for issues with packages after delivery, and when I was told to upload information, I continued to get a "failure to upload" notice. I finally spoke to "Candy" who referred to Tmart as Tmait, and she was clueless! She asked me over three times if I had received my order, NO! I received an empty box. She asked me to wait 5 more days to see if my order would be delivered?!?! I told her, again, I got a package from Tmart, bit I only got an empty box and it wasn't even a box with a picture of what I ordered. She told me to go to the post office and check with them!! Seriously?!
I emailed Tmart. I received a generic email saying they will send me the RL to return the product. Sure I'll send back the empty box, BUT I WANT WHAT I ORDERED! Still have not heard back from anyone. I really thought I would love this site, boy was I wrong