- Report: #1901
Report - Rebuttal - Arbitrate
Complaint Review: Total Merchant Services
Total Merchant Services100 Elk Run Drive Suite# 225 Basalt, Colorado U.S.A.
Sold Same Service Twice, No Refunds after 7 days!!
*Consumer Suggestion: Has this been resolved? ..always read your contracts and refund policies before buying anything.
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Total Merchant Services sold me "equipment and software" to set up a new Merchant Account for use on the web. As it developed, when I tried to get the new account set up, I discovered that the "equipment and software" were identical to Charge.Com's package.
Turns out Charge.Com is a reseller for Total Merchant Services. TMS was aware that the packages were identical, but promised me better service than Charge.Com Administration at TMS admitted that I did not have to pay for the pacakage again, but will not remit the $ 1,200.00 debited directly from my Checking Account, quoting the 7 days return request in writing, window policy. My position is, since I have received NOTHING for that payment, there is no legally binding contract. They have robbed me.
So I have an e-commerce pacakge that is practically unusable, and worse, that I have paid TWICE for, a total of $ 2,300.00 Help?
Art Morgan Image Styling
This report was posted on Ripoff Report on 03/31/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Merchant-Services/Basalt-Colorado-81621/Sold-Same-Service-Twice-No-Refunds-after-7-days-1901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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