- Report: #766483
Report - Rebuttal - Arbitrate
Complaint Review: Virgin Mobile
Virgin Mobile6200 Sprint Pkwy. Overland Park, Kansas United States of America
Virgin Mobile Virgin Mobile/Sprint-nextel Broadband2Go just one big rip off Overland Park, Kansas
*Author of original report: Another day at the 'Taco Bell' network
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My service has gone out 3 times in the past two months and it is painfully slow as well.
I pay a little over $50 a month for this garbage, I would gladly pay twice as much for better service.
Their customer service sucks: idiots who don't give a sh*t about you who can hardly speak English.
You must continually ask them to repeat what they said because most Americans, like me, cannot speak pig Latin.
The service went out again today. I called customer service and was told 'the problem was over' by a mechanized a*****e who said if my internet was still not working that a 'live advisor' would walk my through the troubleshooting system. My call was switched to the cell phone live advisor , who told me I dialed the wrong number, when in fact my phone records say I dialed the correct number for the broadband 2 go customer service.
Mr. Dan Hesse, CEO of this 'corporation' needs to use his own service for about a month and then see how he likes it. But I'm sure he can afford the best service available and not the s**t that his company sells.
This report was posted on Ripoff Report on 08/17/2011 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/Overland-Park-Kansas-66251/Virgin-Mobile-Virgin-MobileSprint-nextel-Broadband2Go-just-one-big-rip-off-Overland-Park-766483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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