VIRGIN MOBIL Bought a iPhone from Virgin Mobil tried to return and said I never purchased phone. Its on my bank account Virgin Mobile Plainfield, IN Internet

I bought a phone from Virgin mobil (iPhone 7 plus)over the internet. Phone has bad static and drops calls. Had phone less than 24 hrs. Called Virgin Mobile to return and they said that I never purchased a phone from them so I couldn't return it. They said that the order number that I have does not match any orders. My bank account shows that Virgin Mobil took $724.00 out of my account.

    They told me that I was stuck with the phone. I am elderly and can't afford to lose that much money. Then I wanted it unlocked so I could try to sell it and they said because it was a Virgin Mobil phone they couldn't unlock it for 12 months.