• Report: #1056205
Complaint Review:

Virgin Mobil

  • Submitted: Tue, June 04, 2013
  • Updated: Tue, June 04, 2013

  • Reported By: Ken — COLUMBIA Maryland
Virgin Mobil
Internet USA

Virgin Mobil Unethical/illegal billing Internet

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Virgin Mobile keeps changing the rules and moving the goalposts. I had $173 in credits which they said I could use to pay monthly charge. Then they changed it and said no.

They increased my monthly charge over that which their customer service person said and said sorry, "it is due to a syatrem update".

They agreed to refund an overcharge, then said it would have to go to a supervisor for review.

All the while I have been talking to their people in Nicaragua and The Phillipines who could not/would not let me talk to someone in the U.S.

This report was posted on Ripoff Report on 06/04/2013 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobil/internet/virgin-mobil-unethicalillegal-billing-internet-1056205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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