Report: #638671

Complaint Review: Virgin Mobil

  • Submitted: Wed, September 08, 2010
  • Updated: Wed, September 08, 2010
  • Reported By: DJ — Kerens Texas United States of America
  • Virgin Mobil

    United States of America

Virgin Mobil Unlimited Plan - Took the Money and changed plan to per minute plan Internet, Nationwide

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I had service with Virgin Mobil on their $49.99 Unlimited Phone Plan.  I had their service for a few months in which every month I would go purchase the $50.00 card plus the taxes and fees.  This month, I did the same thing - purchased the "Top Up" Card and added the minutes to the phone.  When I added the minutes - their recording said you have added 50.00 to your $49.99 unlimited plan and the next payment will be due October 3.  Two days later, they cut the service off.  I call them from another phone and they tell me that the $50.00 didn't cover the $49.99 service so they changed the account to a by the minute account.  Then they tell me that the price for the unlimited plan has changed but they don't sell the Card in that denomination so I would have to purchase 2 cards to keep the service on top of the $50.00 that I had already paid them.  So for this month of service it would cost me $110.00.  I told them I had already paid them the $50.00 and I still had the pin number to verify that.  They told me that they had that $50.00 but in order to use the phone, I would have to go purchase 2 more cards for $30.00 each.  I told them I wasn't going to do that as I had already paid them the $50.00 plus.  They said - You can cancel the account if that's what you wish.  This company is a rip-off.  Don't use them.
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This report was posted on Ripoff Report on 09/08/2010 08:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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