• Report: #696694

Complaint Review: Virgin Mobile

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, February 17, 2011
  • Updated: Fri, February 18, 2011

  • Reported By: Ihatedeadbeats — thaxton Virginia United States of America
Virgin Mobile
Internet United States of America

Virgin Mobile won't help the consumer & provide back call records Internet

*Author of original report: Update -

*Consumer Comment: Bizzare.

*Consumer Comment: What did the judge say?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

In late 2009 I requested a new (local to me) number from Virgin Mobile, since I had moved from the original location where I resided and first got Virgin Mobile service.  Within the first week or 10 days, I began receiving phone calls from a payday loan store looking for somone named Gloria H. and I kept telling them that she no longer had this number - it is now mine and I have no idea who she is.

After 2 or 3 months of me telling them to stop calling, they did.  Then a few months later, I began receiving phone calls from a debt collection company called CCA, looking for this Gloria H.  When they called my cell number, all it was was a recorded message... "if you are Gloria H--- please return this call".  All automated. 

After the third or fourth call in as many days, I called the number back and told the person who answered that I was NOT this person and I told them how long I had this number.  They said they'd remove the number from their call list (obviously, Ms. H. had not repaid her payday loan and defaulted). 

After a week or two, the calls started again.  Again, I called them back - and this time the man at CCA was very rude, insisting that I WAS Gloria H. and if I wasn't, then I knew where she was.  I told this jerk in no uncertain terms that I was NOT her.

So I then contacted a law firm that I knew about who went after debt collectors who violated the Fair Credit Act.  They said that they could get me at least $1,000 for the harrassment by CCA.  The court case got rescheduled a couple of times.  Then I went online to Virgin Mobile to get my phone records, only to find to my dismay that they only go back 60 days!  I then emailed them to get my phone records for June & July of 2010 - only to receive 2 days later an email that I would have to call their toll-free number and request a form, which then had to be filled out and sent in by a police department.  WHAT THE F**??? I emailed back and told them that this is NOT  criminal case -it is a civil case, and why can't I have my records?  then they emailed back 2 days later and said I could look up the past 60 days on line, or call the number and request the form.  I wrote back and told them how lousy they are and I will lose the court case because I cannot provide the phone records.  See, CCA is claiming that they only called my cell number ONCE - which is bullsh**t.  But I don't have all the calls on my phone's call log anymore - just the last one in late June.  Then today I got a call on my cell from Virgin Mobile - almost didn't answer it because it only said "unavailable".  The heavily-accented woman kept saying the same thing, except NOW they say I can get my records -but it'll be at least 2 weeks.  GRRRRRRRRRRRRRRRR.  The case is lost - court was today.

Virgin Mobile cost me at least $1,000 in a lost case.  I am now looking into another cell phone provider.

This report was posted on Ripoff Report on 02/17/2011 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/internet/Virgin-Mobile-wont-help-the-consumer-provide-back-call-records-Internet-696694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Virgin Mobile

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update -

AUTHOR: Ihatedeadbeats - (United States of America)

The attorney's office is in LA... the hearing was to be in Denver - and I live in VA!  The attorney kept telling me that the judge required my presence in Denver since CCA was saying they only called once and my suit was filed because I claimed that they called several times (which is against the rules!).  To keep me from having to go to Denver I had to provide the attorney's office with enough details (dates and times of phone calls) however I didn't know this til the case had been continued TWICE.  The suit was originally filed last July!! 

So here it is, February, and when I asked Virgin for my records after not being able to pull up anything older than 60 days, I get the runaround from them.

Yes, the attorney's office sucks - and I do NOT recommend Krohn & Moss. 
Respond to this report!
What's this?

#2 Consumer Comment


AUTHOR: Flynrider - (USA)

  What kind of lawyer did you hire?   It's hard to imagine even the most inexperienced lawyer not having the evidence in hand before getting a court date.  
Respond to this report!
What's this?

#3 Consumer Comment

What did the judge say?

AUTHOR: Robert - (U.S.A.)

When you explained to the judge what Virgin was requesting what did he/she say?
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory