interference
  • Report: #1097942

Complaint Review: Wells Fargo Dealer Services

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  • Submitted: Fri, November 08, 2013
  • Updated: Fri, November 08, 2013

  • Reported By: Jeff — Broomfield Colorado
Wells Fargo Dealer Services
P.O. Box 25341, Santa Anna, California 92799 Santa Anna, California USA

Wells Fargo Dealer Services P.O. Box 25341 , Santa Anna, California Bad Faith Dealings Santa Anna Ca. / Colorado

*Consumer Comment: A GOOD RUNNING VEHICLE? FROM COLORADO

*Consumer Comment: Don't blame the finance company

*Consumer Comment: Bad faith?

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Dear Sir/Madam,  (ATTENTION MANAGEMENT),
 
     I just wanted to run this by you, since you refused to work with me.  My wife and I purchased a 2000 BMW Z3 through Sil-Te-Har Motors Dealership in 2012.   We put less then 4000 miles on this vehicle since its purchase and paid $4,000.00 down and over $4,000.00 in payments.  ( PAID OVER $8,000.00  since its purchase, and drove it less than 4000 miles total.)
     This vehicle was supposed to be in full working condition as per the Dealers's representations, but purchased as is any used vehicle, ie. "as is".  It had almost 49 thousand miles on it when purchased, and when it was repossessed, it had less then 52, 000 miles on it.  The vehicle stopped running properly, and I put it on an automotive computer analyzer interfacing the on-board car computer.  The vehicle was not drivable and/or dependable, and it sat in our driveway unused.   It stated that cylinder number 1 was not firing, and that the Oxygen sensor for bank 2 was defective.  It also gave me an additional 7 BMW computer codes for further defects.  On top of this, this vehicle needs a new water pump, timing belt, idler pulley, and tentioner pulley, plus a full tune up, and replacement of ignition coil number one.  It also has an intake leak between the intake manifold and the engine.
     I was willing to put the money into the vehicle when I receive it next month ( December, 2013), and pay the Invoice balance off in FULL  as of October, 2013  invoice.  Instead of working with me, you re-possessed the vehicle without the knowledge of myself and my wife.  On paper you have that right, but as a business decision, you are very much in the wrong.
     I have tried to contact your firm for weeks now, you refuse to answer my emails, and when I call the 1-800-289-8004 and your repossession number of:  1-888-937-9992 you put me on hold for between 10 and 15 minutes, and when I get a hold  of someone, they are extremely rude and un-businesslike.  I graduated from law school back in 1982 , and will not tolerate your un professionalism as a bank and a business.  You repossessed the vehicle without obtaining the keys which work the automatic door locks.  Mrs. Dayle at your Colorado office stated that the vehicle is "our car" .
     So I will put it to you this way:  what do you suggest you do as a party to this matter at this juncture?  I see a major bad faith case.
 
Sincerely,  Jeff Pollak

This report was posted on Ripoff Report on 11/08/2013 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo-Dealer-Services/Santa-Anna-California-92799/Wells-Fargo-Dealer-Services-PO-Box-25341-Santa-Anna-California-Bad-Faith-Dealings-1097942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

A GOOD RUNNING VEHICLE? FROM COLORADO

AUTHOR: ljdev3 - ()

 What happened to a good running vehicle. If their was that many problems and their was a warranty of some type, then they should of made sure the vehicle was in tip top shape before the car dealer sold them the vehicle. But payments still have to be paid, Wells Fargo should have worked with him better then what  they did. We bought a 2010 PT Cruiser, and 2yrs of payments on time found out Chrysler put a 2006 used battery in our new 2010 PT Cruiser, it cost us $105. to replace that old battery From Colorado.. You can't trust the car dealers, they are crooks. We still have a warranty, but if something happens to our car, will they follow thru with fixing it and not charge us an extra $2,000 or more. before we take it home? That has happened to others, that tried to excercise their rights to use their warranties on their cars or trucks. It's both the dealer and the consumers fault. Would be better off not buying at all.

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#2 Consumer Comment

Don't blame the finance company

AUTHOR: coast - ()

“Instead of working with me, you re-possessed the vehicle without the knowledge of myself and my wife.”

The loan agreement was the bank working with you. Your complaint is that the bank was unwilling to modify the terms of the agreement.

“I graduated from law school back in 1982 , and will not tolerate your un professionalism as a bank and a business.”

Apparently the bank elected not to tolerate your loan default and exercised their rights as a bank and a business.

"This vehicle was supposed to be in full working condition as per the Dealers's representations"

The auto dealer may have ripped you off, but you were not ripped off by the lender.

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#3 Consumer Comment

Bad faith?

AUTHOR: Robert - ()

 I see a major bad faith case

- So do I.  Because I see a person who bought a car and made a LEGAL agreement that in exchange for a bank loaning you 10's of thousands of dollars you agreed that you would pay them back a certain amount of money on a specific date for a specific amount of time.  You also agreed that they maintain a security interest in the vehicle where if you fail to make these payments they retain the right to reposess your vehicle without any additional notice.  There was NOTHING in your loan agreement that says you only had to pay when you wanted or could.  There was nothing in your agreement that said you only had to pay if you drove the car.  There was nothing in the agreement that said you could skip payments if you had to have repairs done.

So yes if you talk about "bad faith" it sure appears that the "bad faith" is all on your side for not fulfilling your legal obligation.  Heck, even you agree that they are right "on paper" (ie. legally). 

So tell us again exactly how you see this as a "bad faith" case and what you plan to do about it?

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