- Report: #818027
Report - Rebuttal - Arbitrate
Complaint Review: Wordsmart
Wordsmart10025 Mesa Rim Rd San Diego, California United States of America
Wordsmart Deceptive scam San Diego, California
*UPDATE Employee: WordSmart return policy and reply
I was hesitant to buy it because my son was away at school, but the salesman assured me several times that the 30 day return policy didn't start until I sent in the activation code. That made sense to me because it was only a CD which cost them $0.25 to manufacture. The expense is in the software development which is only of value if its used. When my son finally got a chance to look at it he felt he didn't need it because it was mainly for reading. We never opened the package and certainly didn't activate it.
Guest what? Times up, no refund! They could look up my account and tell me when it was ordered but the fact that it was never used didn't matter. Can you think of and reputable merchant that would not take back unused merchandise even if its a few days passed 30 days. Most will take it back after 90 if it's in resalable condition.
I can just imagine trying to satisfy their conditions to get a refund because the SAT score didn't increase.
This report was posted on Ripoff Report on 01/04/2012 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wordsmart/San-Diego-California-92121/Wordsmart-Deceptive-scam-San-Diego-California-818027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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