Wordsmart 10025 Mesa Rim Rd
San Diego, California United States of America
- Phone: 8008589673
- Category: Tutoring
Wordsmart Deceptive scam San Diego, California
*UPDATE Employee: WordSmart return policy and reply
I am embarrassed to be writing this because I'm been around the block and was suspicious that it was a scam. The salesman represented that the courses would improve all SAT scores, not just reading and writing.
I was hesitant to buy it because my son was away at school, but the salesman assured me several times that the 30 day return policy didn't start until I sent in the activation code. That made sense to me because it was only a CD which cost them $0.25 to manufacture. The expense is in the software development which is only of value if its used. When my son finally got a chance to look at it he felt he didn't need it because it was mainly for reading. We never opened the package and certainly didn't activate it.
Guest what? Times up, no refund! They could look up my account and tell me when it was ordered but the fact that it was never used didn't matter. Can you think of and reputable merchant that would not take back unused merchandise even if its a few days passed 30 days. Most will take it back after 90 if it's in resalable condition.
I can just imagine trying to satisfy their conditions to get a refund because the SAT score didn't increase.
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