• Report: #938626
Complaint Review:


  • Submitted: Sun, September 09, 2012
  • Updated: Sun, September 09, 2012

  • Reported By: Ripped Off by WORDSMART — South Georgia United States of America
10025 Mesa Rim Rd San Diego, California United States of America

WordSmart SCAM and Play On Words to Sell you services San Diego, California

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We were sold a software package and a tutoring service for SAT.  The sales person repeated many times that we would have a 60 day trial on tutoring service.  However, after 30 days they started charging for tutoring.  When I called to complain, they said that they never offer 60 day trial and that 30 day trial is their normal practice.  Since I was calling on the 37th day, I would have to pay the fee or pay an additional $150 to cancel.

They then reviewed the recording and agreed that their sales person offered 60 day but that he did not promise or commit to that.  Since he did not promise, I still have to pay.

They play on words and confuse the consumer and are the only company that I know of that actively reviews recordings and has their "Board of Directors" reviewing each complaint.

They purposely mislead the consumer and then charge fees to lock them in.  Their customer service is beyond horrible and the people on the phone are very rude.

This report was posted on Ripoff Report on 09/09/2012 05:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wordsmart/san-diego-california-92121/wordsmart-scam-and-play-on-words-to-sell-you-services-san-diego-california-938626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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