American Home Shield Deceptive Practices Dallas Nationwide

Deceptive practices - On 6/27/14 an American Home Shield technician from Affordable Heat and Air inspected the A/C unit and stated that the unit was missing a cover and could not be covered under warranty.  The technician advised that he could not touch the unit since it was missing a part and that I needed to have another company come out and complete service and repair to get the unit back into proper working order in order for the unit to be covered under warranty. 

He further stated that AHS does not cover standard service and that I would need to use another A/C company to service.  I had Dallas Heating and Air come out and complete the necessary repairs and contacted American Home Shield to advise of the service being completed so warranty would be reinstated.  American Home Shield then advised that since a company outside of their network completed the service and repairs that the unit would be excluded from the warranty all together.