• Report: #1115257

Complaint Review: centurylink

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  • Submitted: Mon, January 13, 2014
  • Updated: Mon, January 13, 2014

  • Reported By: alejandro — TUCSON Arizona
centurylink
, Select State/Province USA

centurylink Call and cancel service and instead given the runaround and a charge of $43.51 Tucson Arizona

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December 10th 2013 called centurylink to cancel my phone and internet service. But instead my account was put on seasonal hold with a  $ 43.51 charge due on january 19, 2014. After I paid in full my December phone bill.

 

January 6, 2014 called their 1800-244-1111 and after 15 min explain to centurylink phone agent that my account was put onhold and not canceled. Agree that I was lied to and to call a diffrent number to get my charge taken out or credit it.  All he could do was only cancel my centurylink account.The time was 4:50 pm arizona  time and could not get a reponse.

 

January 7,2014 after explaining my situation to several phone agents was told my account was closed on the 6th of January. Yes, but I wanted it closed in December after already paying  $ 61.47 and didn't want to or should pay again when my services were shut in December. 

 

Agree to eliminate the charge of $  43.51 and a week later, the 13 of january still owe them.  The funny thing is I was planning on returning in the future to centurylink. But, after being lied twice by Centurylink emploee's will never return. Will tell family, friends, and anybody I see in public about being ripoff and lied to. Account number with centurylink is xx217 r.


This report was posted on Ripoff Report on 01/13/2014 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/centurylink/Select-StateProvince/centurylink-Call-and-cancel-service-and-instead-given-the-runaround-and-a-charge-of-435-1115257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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