Discover Card ripoff Over the limit charge for balance transfer fees on new account Salt Lake City Utah

But SN, Discover absolutely CAN find out the payee of your balance transfer. Call 1-800-347-3723 (this is the direct number for the security department) and ask to report fraud on your account. Per federal law, a credit card company MUST take a fraud report and investigate the errant charge. The company is only required to do this ONE time for the SAME transaction, so if it has already been done but did not come out in your favor, they won't dispute it a second time.

As for the "moving" situation...

Was the balance transfer (which you say you don't recognize) the ONLY charge on the account, or did you have a balance for items you purchased also? If you made purchases, you should be aware you owe someone money. Credit card companies are under no obligation to send you a monthly statement. It is a courtesy, yes. It is a practice that makes sense to HELP remind you to pay on time. HOWEVER payment of money YOU owe is ALWAYS ULTIMATELY UP TO YOU.

If you had no other balance besides the balance transfer you didn't recognize, then call and report it fraud. Discover will trace back the payment to see where it went. If it did not go to an account you own, they will remove it from your account and clear your history with the credit bureau.

Best wishes.

Leave it to Discover (or one of it's employees) to smooth everything over. Discover is the company that tried to take me for over a thousand dollars. I called to tell them that I was moving to a home I had purchased (I called all credit card companies 2 months in advance) and was suddenly told by the Discover rep that I had a Past Due Balance of over a thousand dollars.

I asked what had been charged. She said it was a balance transfer. I asked what company had been paid. She said she couldn't tell me. I asked her why not and she said they didn't keep those records? Really? I asked her why I had never received bills since I had lived in my rental home for over two years and she named off the address my bills had been sent to... amazing... wasn't even the same town, let alone the right street address.

I told her that when she could tell me who had been paid, to provide me with the proof. Never received anything. However, this amount is now showing up on my credit report. The funny thing is, I keep getting mail from Discover to do BALANCE TRANSFERS! This on an account that has supposedly been past due since 1997?

I have only one thing to say to this one, Lisa.

90% of complaints made by Cardholders are invalid. WHY? Because they don't read the FINE PRINT on their Cardmember Agreement.

CAN'T see it? Ask for our Large Print edition or have a friend read it to you.

Having said that, I don't agree w/ that policy.
I don't agree with the whole thing, actually.
IF YOU CAN'T TRANSFER MY ENTIRE REQUEST, I DON'T WANT YOUR CARD!

I think that credit cards should have a "DEBT CONSOLIDATION" policy: If a consumer wishes to combine all their current debt onto one card, the credit company should have a check box where a consumer can state this is the reason they want to open the card. Then, if they don't qualify for the full amount they want, they should be able to decide what happens after that....to accept the card or refuse it and walk away.

To my knowledge (I could be wrong) we don't warn customers that if they don't qualify for the amount they want, we will transfer up to their limit and then charge a fee for being over limit when there are fees. That is something that could easily be remedied by Discover by either waiving the transaction fees for all customers that don't qualify for their full amount OR (since that option wouldn't make us any money...)
SAVE ROOM FOR THE FEES OURSELVES (AT DISCOVER) AND TRANSFER WHATEVER ELSE FITS.

In the future, Lisa, keep this in mind:
1. One solution: Ask rep to waive the overlimit charge. If they won't, go higher to their manager. My co-workers would kill me for saying it because it is so annoying for us to get a cranky, rude customer who automatically thinks that a supervisor can solve all their problems...it is such a condescending slap in the face when a customer assumes that if a front line agent can't help them, a supervisor will bend over backwards to do what they want. 99% of the time, the supervisor can't do anything more than the front line agent. However, fees are one exception. Provided you do not have a history of multiple waivers (Discover, like many companies, has moved to a ONE WAIVER PER YEAR policy) a supervisor can and should waive a fee...especially in your case, Lisa.
2. PAY the amount of the transfer fee plus estimated finance charges (if you are offered something other than 0% offer, that is) before your first payment is due and avoid the fee altogether. IT IS WELL WITHIN THE RANGE OF EXPECTATION THAT YOU AS A CONSUMER MIGHT TAKE RESPONSIBILITY FOR AN ACCOUNT YOU'VE APPLIED FOR...YOU DON'T HAVE TO WAIT FOR THE STATEMENT TO ARRIVE TO MAKE A PAYMENT! Call us and ask for our payment mailing address and go ahead and mail the payment in your own envelope. Again, i personally agree that we should waive the fee for you due to the circumstances, but this is just another possible solution.