- Report: #482333
Report - Rebuttal - Arbitrate
Complaint Review: eMusic
eMusic244 5th Ave. Ste 2070 New York, New York United States of America
eMusic Continuous fraudulant charges. Hemet, California
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For the last year eMusic has made several attempts to charge my PayPal account for services that I have never signed up for. PayPal has had to change my account information 4 times (the 4th time being in May 2009) in the last year to attempt to stop these unauthorized transactions.
On 8/18/09 I received an email from PayPal alerting me to two eMusic transactions ($9.99 & $11.99). I contacted PayPal and they were able to block the transactions before they went through. Then sometime after that phone conversation eMusic tried again....this time with three transactions ($9.99, $11.99 & $9.99)...which I didn't find out about until this morning (8/19/09). Unfortunately those transactions went through and eMusic got their money. Consequently I had to, once again, change my PayPal account information.
As I said....I have never signed up for their service...however....there have been several occasions when I downloaded something off the Internet and when the download was finished I noticed an icon on my desktop for eMusic offering 50 free music downloads. It seems that they slipped in on the coat tails of the programs I had downloaded. Each time I have contacted eMusic's support staff and told them I didn't want their service and they have assured me that there would be no charges (which, of course, was a lie).
I have written the president/CEO of their company several times and even threatened to take legal action but....as was made evident this morning...that does not deter them.
I have spoken to several people who have said that they have experienced the same problem....so mine is not an isolated incident.
This report was posted on Ripoff Report on 08/19/2009 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/eMusic/New-York-New-York-10001/eMusic-Continuous-fraudulant-charges-Hemet-California-482333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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