EHarmony Eharmony dating website your match Internet

I joined eharmony looking to meet someone. I came across a profile that caught my attention. When reading through the profile I came across an email address the individual had put on there and all so stated that he didnt mind the direct approach. A few days later I sent and email introducing myself. I did receive and response from the individual saying that he was shocked and surprised to get my email as he had not been on the site for over 12months and he had cancelled his membership and profile.  His profile and photo are still on the site. I have tried to cancel my subscription but the message that pops up states that I still have time on my subscription. No refund is offered for fraudulant services. I have paid for a matching service that has inactive profiles.