They steal your money. They stole $40 in 'fees' off a $50 gift card I have, soon to be $45 if I don't run out and use the card tomorrow. I just went to use the card after a year and a half (not too unreasonable, right?) and discovered there's a whopping $10 left on the $50 card. Apparently they dock a ridiculous $4.95 off the card for every month after one year that it isn't used.
Yes, it's in the "agreement" that my BROTHER signed when he purchased the card for me for my birthday, but it's not like I actually received this agreement or had a chance to read it. I called customer service and they told me that I should have seen this while reading the agreement at the time of purchase... since I obviously purchased a gift card for myself.
I also couldn't activate the card initially because it required a pass code?? One that wasn't anywhere on the card or what I received from my brother (guess he forgot about it...) and could only be emailed to the card purchaser. As if you'd want to let the card purchaser know that you still haven't used the gift card they gave you 10 months ago. Tried to do that and I guess they had the wrong email for my brother, couldn't get the code. So I forgot about the card for a few months and just now discovered that you can activate it online without the code, only to find that there's almost nothing left on it.
No, this is not an illegal activity, but you should not have to worry about when you spend your money, since it's YOUR money, after all... RIPOFF. Giftcards.com, feel free to contact me if you think you can remedy this situation. I doubt you will though. You'll just respond and say that it's legit b/c it's in the agreement, and I'm an awful consumer for not reading it.