- Report: #1145172
Report - Rebuttal - Arbitrate
Complaint Review: Hughesnet
Hughesnet11717 Exploration Lane Germantown, Maryland USA
Hughesnet Hughesnet oversold their satellite capability in the Pacific Northwest Germantown Maryland
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Hughesnet oversold their satellite capacity in the Pacific Northwest, but promised me great service. When the internet, and along with it, my telephone, were down more than they were up, I was constantly on my cell phone trying to get my service back. When I finally called and asked them to cancel my "service", I was put on hold for so long, I finally hung up. It took 4 tries over a period of 3 months before I was finally connected to someone who was able to cancel the service. Prior to the cancellation, when I tried to cancel, the operator on the line attempted to sell me upgrades, assuring me that with them, my service would work better. I fell for it the first time, but the service was not better. After that, I just wanted to cancel. I was also told that my telephone issue was my telephone company's (Vonage) fault and I should call them. Vonage told me that Hughesnet was the worst internet service a Vonage customer could have. Even though I purchased my Hughesnet equipment, when I asked what I sould do with it, I was told that I had to pay a huge cancellation fee, and I "could throw my equipment in the garbage". Later, when I was finally sent a copy of my contract, it clearly stated that if I had sent back the equipment within a certain time period, I could have received a $200 refund. By the time I received the copy of the contract, it was too late to return it.
In all fairness to Hughes, they did reduce the termination fee, but I feel that there should have been no early cancellation fee, because I literally had no internet service from Hughesnet. I had to call in my computer technician for a computer problem and he was the one who told me that Hughesnet had oversold their satellite capacity in our area. He would never recommend Hughes. I know that I am not the only person who has had trouble with Hughesnet, as I have read other complaints on the internet. I am wondering if a class action suit against them is in order.
This report was posted on Ripoff Report on 05/08/2014 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hughesnet/Germantown-Maryland-20872/Hughesnet-Hughesnet-oversold-their-satellite-capability-in-the-Pacific-Northwest-Germanto-1145172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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