Jpay Selling faulty machines and taking advantage of consumers Miami Florida

I am trying to bring it to everyones attention that the Jpay company is selling non working machines, along with not having any customer service to resolve the issues that keep arising.  I received a mini tablet/JP4 machine that is used by inmates in the Ohio corrections department and I have had this machine for 2 weeks and it isn’t working.  This is the 4th machine that has been replaced for me within the past year because they all don't work properly.  We have repeatedly tried to call Jpay and they have told us that they don’t have any customer service to deal with these issues.  We can not figure out what to do  to get someone to take these issues serious. 

I have further investigated Jpay and they have over 700 complaints filed against them for selling faulty machines and then telling the inmates basically, “to bad.”  I just feel that the Jpay company is taking advantage of us as consumers because they are under contract with these prison facilities and have no competition to hold them to a higher standard.  Yes I do understand that the consumers are prisoners and this is a luxury but it’s not fair to the families and loved ones that are spending their hard earned money on the machines, music and stamps that are bought by the prisoners.  I feel as the loved one of said such consumer that this would not be allowed to continue in the free world because there would be enough competition to hold a company to the standard of what a consumer should be receiving for the amount of money that is spent. 

I know personally I have sent thousands for machines, music and stamps so that my loved one could have this luxury and then when an issue arises there is no one to take care of the problem.  Please help is all I’m asking.  I’m asking that someone look into the Jpay company, there way of handling issues and the faulty machines that most inmates are receiving and they can’t do anything about.  The Jpay company had the audacity to write in the response to the Better Business Bureau that no one should be able to file a complaint against them because they deal with inmates and inmates have no way to email the BBB, which was a slap in the face to myself along with other families that spend their hard earned money to buy the only product that is available through the prison system.

Thank you for your time.