Jpay I sent 150.00 to music media then found out the facility did not have theJP5 available jpay will not refund 150.00 to me Miami Fla Internet

 My name is Virginia Kay Heard I'm widowed marriage last name being Brower. I live in the state of Indiana my son Charles Vincent Brower is incarnated at Pendleton Correctional Facility here in Indiana on 6/28/2017 I sent 158.95 to the music media useing Jpay services so that Charlie would be able to purchase a JP5 player in which he could use to listen to music, play videos,read and write emails etc. What I did not know was that the Pendleton facility did not have the JP5 available. Upon calling Coustomers Service to ask what could be done I was told that I could not get a refund unless it was operator error! I emailed the corprate office and they never returned an email. Now my 158.95 is sitting in Jpay personal "piggie back" and according to them there is nothing they can do to help me.