ED Magedson – Founder
Menards500Menard Dr. Morris, Illinois USA
Menards AMT Warranty .....( an AmTrust financial Company Warranty not what it's made out to be Morris Illinois/Texas
I had purchased a Matag Dryer fron Menards on August 6, 2011 for $649.00 along with the 2 year warranty for a extra $59.97. The dryer now 2years old starting to make a very loud noise, being the the Mfg. warranty had expired, I had the warranty I purchased from Menards, so I contacted the number in the brochure that was given to at the checkout when I purchased the dryer and extended warranty.
They Contacted a AERO repairman he came out and did what needed to be done to quiet the problem.....Then about 2 months later the same problem occoured..I called again to have him come out again.
The same repair man came out and said that he would have to call ATM Warranty and that they might not cover it because the arts are high and he would get back to me. I had to call him and he said,he filed a claim and they would have to give me a new washer that I shoulds call the warranty Company
I spoke with Melanie Pate at 1-817-785-6305.....she first tells me that the cost to repair the dryer is more than the purchase price...that they are going try and locate a new dryer comparable to what I have and she would get back to me.
She called me back and told me they can't find a dryer like mine or comparable to what I have for the price, so they offered me a check for $314.00. Then she goes on to say, that's all I have coming because they took off the 2 servcse calls that the repairman made.
I feel that was there responsibility to pay the repair man that was part of the warranty which I paid $59.95. Now I'm out the balance of the dryer and the price of the warranty.
This compay is a big rip off....Had I known that's how they work I would have never taken out that warranty, I would have renewed with Maytag. Something has to be done, people don't know whats in that contract and the brochure doesn't explain we are responsible for the repair services.
This report was posted on Ripoff Report on 10/02/2013 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Menards/Morris-Illinois-61360/Menards-AMT-Warranty-an-AmTrust-financial-Company-Warranty-not-what-its-made-out-1088971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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