I purchased a home protection plan from National Home Protection in July 2008. I called them for service on my dishwasher on September 18, 2008 and had a repairman service it on September 19.
The problem with the dishwasher is that is doesn't drain the water out. It seemed to be fixed for a couple of weeks, but I had to call the service tech to come back out for the same problem two weeks later. He again thought the problem was fixed. I ran it the next day and the water did not drain -obviously not repaired.
I called NHP and I was told a repairman would be sent out again and he came for the third time on Friday, October 10. He checked the dishwasher and told me repairs would be at least $400 and he was going to have to call NHP to see if they wanted to repair it or replace it and I would be hearing from them.
I waited until Monday, October 13 to call NHP when I hadn't heard from them. The message said they were closed for system upgrades. I tried to call them all week and finally spoke to someone named Kevin on Thursday, October 16. He told me I could either wait 10-12 weeks for a dishwasher on backorder or take a settlement for $110.36. I told him that was unacceptable and he told me to email Scott at disputes@nationalhomeprotection. I have never heard from Scott and I have emailed him three times.
I cannot believe that a dishwasher is on backorder for that long and that they seriously think an offer of $110.36 is fair in any way. Where can I purchase a dishwasher for that price?
I filed a complaint with the Better Business Bureau and received this email from NHP on October 24:
Buyout offer of $110.36
This is the amount we arrived at in accordance with our purchasing department. As per section F12 of our policy which states NHP reserves the right to provide cash back in lieu of repair or replacement in the amount of NHP's actual cost (which at times may be less than retail) to repair or replace such item subject to the terms of the contract.
Please let me know if this offer is acceptable to you as the buyout offer expires 30 days after it is made known to you.
National Home Protection, Inc.
42 West 38th Street
New York, NY 10018
Are they seriously able to get away with this??!!! I can't believe it. I paid $219.19 for my policy and it's a total joke.