ED Magedson – Founder
pep boysmiddle country road lake grove ny 11755 lake grove, New York USA
pep boys a defective license plate frame..xmas gift..they wouldnt exchange it without the original packaging.selaphame lake grove New York
I purchased a 20$ license plate frame for my wife for Xmas...she loved it so much and couldn't wait to have it on her new car.she took it out of the plastic wrapper and it sat on my table for a few days till it was somewhat warmer weather to put it on her car...as I installed the plate frame I noticed the two bolt tabs on the top of the frame were bent inward..i put the bolts in those two top holes first ..hand tight..in order for me to get the frame to sit flush with the plate I had to push it to meet the last two holes so I can bolt the two bottom bolts in.as I did so the top two bolt mounting holes snapped off of the frame...due to a manufacturers defect ..i figured the frame would straighten out with the top bolts holding it in place but it broke instead so now ill only have two holes to hold the frame on.so with that I put the frame aside till I had time to go back and exchange it for another.i went back to the store a month later and explained what had happened to the girl at the register ...she said she cant do anything ..so I asked for a manager please...i told the manager what had happened ..due to the defect in the bent mounting holes the two top ones snapped off while tryn to install it ...she said she cant do anything without a receipt or the packaging..i said I'm here doing the right thing by telling u what had happened instead of buying another one and just return the broken one a day later as a defect ..alls I want to do is exchange it she said she cant.i said well its simple just take the plastics off of this good one and use it for the defective one ...she said she cant to that ..so with that I told her I will never do business with them again and twisted the plate frame up and threw it and left the store saying I'm boycotting them and I will spread the word for others to do the same ..i have given pepboys thousands and thousands of dollars of business...over a 20$ plate frame just cost them who was a loyal customer ..ill never do business with them again...the female manager also stated the tabs didnt brake off someone cut them off...i have the broken off tabs and she still insist not being able to do a darn thing and didn't believe me ..this is what I get for telling the truth but I did and my kids that were with me were besides themselves..at least I taught my kids right and to do the right thing and it still pays to tell the truth..
This report was posted on Ripoff Report on 02/26/2014 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/pep-boys/lake-grove-New-York-11755/pep-boys-a-defective-license-plate-framexmas-giftthey-wouldnt-exchange-it-without-the-1126866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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