photopoint ripoffs ..Asking us to pay again!

I looked at the survey and filled it out. I am outraged that they have the nerve to ask me if I would pay again to get my pics back. They are feeding on our emotions to make more money. I paid $30.00 after their promise of keeping my pics safe. They kept them so safe that they now asking me to pay again to ever see them again. What is wrong with this picture? Makes me kind of wonder if this was the plan all along, gain our trust, then stick it to us. I'm trying not to use the word hostage since that's a touchy area with everything that's going on today, but that's the only way to describe this situation, they are holding our precious memories hostage.