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  • Report: #939289

Complaint Review: sheinside.com

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  • Submitted: Mon, September 10, 2012
  • Updated: Thu, December 06, 2012

  • Reported By: KDJinATL — Atlanta Georgia United States of America
sheinside.com
Internet United States of America

sheinside.com Horrible Return Policy , Internet

*Author of original report: sheinside.com: what happened next

*Consumer Comment: Sheinside

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I ordered (and paid $78) for a women's shirt, a women's sweater and a pair of women's shorts.  The website was very specific about sizes and measurements; so, I measured my bust, my waist and hips prior to placing my order.  I waited nearly a month for my order to arrive (not realizing it was going to arrive directly from China).  Upon opening the package, I found the sweater and shorts I ordered.  No shirt.  In their place was two necklaces.  The shorts and sweater were both made of very cheap, poorly made fabric/material.  The shorts fit me like skin - so tight I could barely get them zipped - not exactly the look I was going for.  The sweater that was supposed to be a big, slouchy sweater was short-waisted almost like a crop sweater.  The sleeves so short they almost looked three-quarter length.  And don't get me started on the necklaces.  Had I wanted cheaply made necklaces, I could easily have gone to a dollar store.  sheinside.com's return policy???  I can exchange them for larger sizes - paying the $30-$40 shipping back to China myself or I can just eat the $78.  NO REFUNDS - which is not clearly stated on their website.  Their website states " Refund: If you are not satisfied with our items you can contact our service to get compensation due to quality problem."  Their idea of a "quality problem" is if the clothing has holes or isn't functional. Not the overall quality of their bad sizing charts or cheaply made clothing/fabrics.  Guess the local Goodwill just got another donation I will be able to take off my income taxes.  My advice:  don't order anything from sheinside.com because their clothes are cheaply made, you're not guaranteed what you ordered and their return policy is non-existent.




This report was posted on Ripoff Report on 09/10/2012 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/sheinsidecom/internet/sheinsidecom-Horrible-Return-Policy-Internet-939289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

sheinside.com: what happened next

AUTHOR: KDJinATL - (United States of America)

After many e-mails back and forth, sheinside.com gave me a return number.  I paid $38 to return the order they sent me to China.  After I returned the merchandise I was sent, they still refused to refund my money.  The payment went through PayPal, so I contacted them about reversing the charges. They offered me a partial refund of $40. I refused the partial refund from PayPal - I was infuriated - I paid $78 for very low quality merchandise and another $38 for postage to return it to China and PayPal offered me a measly $40 - no way!  I finally sent copies of the e-mail correspondence and shipping receipt to my credit card company and received a refund of the original $78.  I felt a little more vindicated.  I just wished I hadn't sent the stuff back to China and was out that $38.  I think with the horrible quality of the clothing sent me by sheinside.com, my credit card company would have gone ahead and refunded my money either way! Don't give up; the sqeeky wheel gets the grease! Keep complaining to anyone/everyone who had anything to do with your purchase from sheinside.com:  sheinside.com, PayPal and your credit card company...
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#2 Consumer Comment

Sheinside

AUTHOR: msmckinn - (United States of America)

I SO wish that I had read this before I ordered my items.  My items will end up at Goodwill also.  If I have know where these were coming from and the return/refund policy, I would have never ordered from them.  I was shocked when I found out they were in China.  They never alluded to where they were in any correspondence I had with them until I wanted a return authorization from them.  They are ripping consumers off by not even acknowledging they are in China.  My items didn't come with care tags, I have no idea what they are made of OR how to care for them....  How ridiculous!
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