- Report: #275404
Report - Rebuttal - Arbitrate
Complaint Review: SHOPNBC
SHOPNBCP.O. Box 29066, Brooklyn Center, Minnesota U.S.A.
ShopNBC Misrepresentation, poor customer service& satisfaction thens puts you in collection without cause. Brooklyn Center, Minnesota
*Consumer Comment: Interesting
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So vendor conference call ShopNBC and what a fiasco. Finally I was informed that the onbly way I would get my refund is if I return the bracket. I return the bracket via UPS to the address provided from ShopNBC and get confirmation of delivery.
Two (2) weeks later I get a notice from a collection agency stating that my husband owes $55.22 for the bracket which was returned. Collection agency informs me to call ShopNBC. ShopNBC states that tehy did not receive the bracket, I provided them with UPS confirmation number and delivery. Once they confirmed that it was deliverd I received a message stating that the bracket was returned back to me so we are still responsible for the amount due. Unbelieveable. All this took place from March 2007 -June 2007. Now I have a bracket which I don't need because I had to get a company to install the unit.
Keep away from ShopNBC are very rude and have no sense of customet service. No one knows what to do and when you ask for a superior they keep you on eternal hold.
This report was posted on Ripoff Report on 09/20/2007 03:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/SHOPNBC/Brooklyn-Center-Minnesota-55429/ShopNBC-Misrepresentation-poor-customer-service-satisfaction-thens-puts-you-in-collectio-275404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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