• Report: #1075653

Complaint Review: Southern California Edison

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  • Submitted: Tue, August 13, 2013
  • Updated: Tue, August 13, 2013

  • Reported By: Semaj — Los Angeles California
Southern California Edison
2244 Walnut Grove Avenue Rosemead, California USA

Southern California Edison AKA the U.S. Mint of Southern California Rosemead California

*Consumer Comment: Suggestions...

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I last paid my bill by calling up SCE customer service and reading my payment information over the phone to the clerk who took my call.  He must have entered my information incorrectly because the payment did not go through.  I did not find out about this until I got my next SCE bill and saw a returned check fee.  First off, I did not pay them by writing a check.  But, whatever.  Even if you are paying electronically from your checking account, they will still charge you a fee if they are unable to process the payment.  I am very precise when I give out my numbers for payment purposes, and I know I was not at fault here.  As a matter of fact, I remember not having a lot of confidence in the clerk who was helping me, and I repeated my payment info twice!  

Once I saw the return check fee, I called them up, expecting to get the fee removed.  They told me it didn't matter whether the clerk made a mistake or I made a mistake, that 'return check' fee was staying on my bill. The person I spoke to (a supervisor) wasn't very nice about it either.  I told him I would be filing a complaint with the Califonria public utilities commission over this policy.  This is outrageous.  

So any time I pay my bill, I run the risk of a return check fee if their underpaid, overworked clerk does not enter my payment information correctly??  Since this 'mistake' was all done electronically, within seconds, explain to me how they can justify collecting more money from me in the form of the 'fee' for their inconvenience.  What inconvenience?  How many millions of customers are they collecting these kinds of fees from in any given year?  I would like to know how much SCE makes every year by charging customers for mistakes that THEIR OWN CLERKS MAKE..  

This is a way for a privately-run, public utility to mint money.  Shame on them!  

Don't forget to call and/or file your complaint with the public utilities commision.  If enough people complain, they will be investigated and forced to change this outrageous policy.


This report was posted on Ripoff Report on 08/13/2013 09:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southern-California-Edison/Rosemead-California-91770/Southern-California-Edison-AKA-the-US-Mint-of-Southern-California-Rosemead-California-1075653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Suggestions...

AUTHOR: Robert - ()

How many millions of customers are they collecting these kinds of fees from in any given year?

- Millions?  With the ability to mail a check, set up auto-payment, go to a payment center, go on-line, or use their AUTOMATED phone system I think you would be hard pressed to get even a few thousand people making their payments each year by talking to a live person.  Then if they intentionally make "mistakes" you would expect at least some of your "millions" to make a complaint, yet.....ummm...

Now, I am not saying to not make your complaint..go right ahead.  Just be sure to follow the procedures such as sending any disputed amount along with your complaint.   I will tell you that it is more likely than not that you will prevail, not because you are right but because utilities just don't want to deal with the PUC.

The fact is that since you used the payment method that is most prone to "mistakes", it is also the one most used by people who intentionally call up and give incorrect information so they can delay paying their bill.  I'm not saying that this is the case with you, just that they have heard it all before.  A lot of this would have to do with your previous history.

Now, you obviously have a computer..so if you are not mailing checks why don't you pay them through the web site.  That way there is no "well they took the information wrong"..because YOU type in the information. 

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