I finally got my computer sent to them, but it came back with the screws still missing and two scratchs on the screen, i called them the same day i received my computer back on May 23.

I was told to take a picture of the scratchs, or send the computer back. I then found that my charger which was also sent to the depot was no longer charging my computer. After 2 days of fighting to get a replacement charger, no stores sell them by the way and toshiba expects you to let them place a 100.00 dollar hold on your cc, I started to play on the line for corporate.

Basically i hit random letters for last names and got one man who gave me the number to the presidents number. Now i am going to give it to you. (849)587-6872. I called left a message because suprise hes in Japan, I received a phone call ten minutes later saying the cord is being sent. I have since received the cord. But they have yet to address the scratchs on my screen.

I am going to file a report with the Attry General here but as the companies headquarters are actually in Japan and they use Indian workers I am not sure how far that can go. I do plan on updating my complaint with the BBB to include the scratchs and the way the customer service treats customers.

I hope the number helps you.

Toshiba charged me for a box and it was told to me it would contain everything I needed to return my computer. I asked if everything included the packing material and they said yes. It cost $24.95 and came with only one piece of styrofoam that didn't even cover the bottom of the box. The computer would be broken flopping around in the box if I returned it with what they sent. First they told me that they would send another box when it didn't arrive in 3 days I called and they said they won't send a replacement because it was a mistaken comment from the two different support people I spoke to and they don't send packing material. In which case they misrepresented the box and why did they put in the one piece of styrofoam? I only have until June 13, 2014 to get my computer to them for hard drive failure. Even though the warranty says it is for a year. I called my state attorney generals office and they are trying to get my money back for the box but they said I am stuck with the June 13 date.

My suggestion to you is to call your state attorney generals office and make a complaint. They may be able to help you and the more complaints they get the more likely it will become that they may eventually file a lawsuit against Toshiba.

Hope this helps.