USAA Worst auto claim service ever! Phoenix Arizona

 What I am about to report does not even begin to scratch the surface of the difficulties, ineptitude, bad attitude, pass-the-buck irresponsibility and inability to communicate on the part of USAA located in San Antonio, TX and USAA Auto Claims based in Phoenix, AZ. My claim is currently in process. Here is a snapshot (from my Yelp post this morning) Worst auto claims assistance and service imaginable. Trying to communicate with USAA is more painful than childbirth or Civil War amputations with a hack saw. Weeks go by. Nothing happens. And when you do 'breakthrough' the answers have no substance. So you wait weeks more. By now your rental car coverage has expired. They just cancelled mine. Pleas are addressed with silence or non compliance. Claims adjuster Eileen Coyer is about as flexible as Nurse Ratchet (Louis Fletcher) in One Flew Over The Cuckoo's Nest with Jack Nicholson. Her Manager, Molly Parker (Miller) is an expert at saying nothing, doing nothing, avoiding saying anything that would tie her to responsibility and passing the buck. She did leave me one very soothing message saying that everything would be alright and that my claim had been escalated to the Office of the CEO. (That means nothing by the way) I was told I'd hear from a specialist in that office in 2-3 days. A week later? Not one peep. I ask for specific contact info and get nothing. Some guy named Dave called. I'd assumed he was in the CEO's office. He said I'd hear from them. More than a week has elapsed. Nothing. And still no specific contact info. So, USAA eats up all of your time with inaction, then cancels your rental car, leaving you in the lurch. My claim is ongoing and for the past week no one has called or confirmed that our rental coverage is still in force or will be deactivated. So no, Molly, everything is not alright. No one at USAA can demonstrate they have a handle on my claim. Oh, it may be the handle you want. But it's not the handle I want. No one at USAA has been able to demonstrate to me that they have a firm grasp on what condition my car is in. This all began on December 21, 2015. It's now February 7, 2016. After I took my car in to begin repairs it took my dealership two weeks to even get a reply from USAA by following the contact procedures USAA provided. A claims adjuster named Jose Ramirez saw my car at my house. He was short tempered, rude and humorless. Somewhat intimidating which is a tactic I don't appreciate. I thought it was me and I was reading him wrong. My service advisor at the dealership said Jose Ramirez was rude and intimidating to him as well. I just think USAA is mad because I immediately took my car to the dealership after the accident to see why the impact set off my check engine lights. Later, Jose was to appear for an appointment on a Thursday to see the car at the dealership. Jose was a no show. Not even a phone call. The appointment was reset for the following Tuesday. Again Jose was a no show. Dropping the ball and extended communication blackouts or droughts are the norm with USAA Auto Claims. Yesterday, USAA deactivated consumer posts on their Facebook page and started deleting complaints to cover their derrières. But they can't run and hide. Burying their heads in the sand is what children do. They are unprofessional and discourteous. Could I be making all this up. No. I'm certified as a Scoutmaster and I am an Eagle Scout. I also tell the truth. That way I never have to 'remember' anything. The people I've dealt with at USAA must think they are Teflon. Nothing will stick to them. Like pre-bail out General Motors, all systems are designed and executed at USAA so that you can't put your finger on anybody. All systems are executed in a way that deflects responsibility away from Individuals at USAA.,All you get is lip service. USAA auto claims is all surface and no substance. I've paid my premiums and their salaries for more than 20 years and this is the thanks that I get. No service, broken promises and appointments, sleepless nights and migraines. When will my nightmare end? I don't know but last night I had a Star Wars dream and USAA was the Evil Empire-I kid you not. I even had a #DarthIncompetence in my dream. I really did. USAA is making me sick. They are driving me mad. And if this is my experience with them it will likely be yours as well. I can say more but I'm out of time and even more sorry that Yelp will bury my review and keep the glowing reviews on top. Don't say I didn't warn you though.