Complaint Review: BetterHelp.com - Sunnyvale California
- BetterHelp.com 440 N. Wolfe Rd, Sunnyvale, California USA
- Phone:
- Web: https://www.betterhelp.com/find_a_c...
- Category: Credit Card Fraud
Betterhelp site mental health site they said the trial was free and you won't be charged for subscription. and just a week later they charges 140 pounds from my card even though i didnt use it. i emailed them for refund and they won't reply. Sunnyvale California
*UPDATE Employee: Glad that you found our customer service to be helpful!
*Author of original report: Refund granted
I was been told that I won't be chared for a week subscription or any later subscription plans until I choose one.
I never chose a plan but they charged me 146 pounds without my knowledge when i didn't even select any plans and they cut the money from my card without asking me
Now when I email them about refund, they didn't reply and I want the refund right now as I didnt use it.
This report was posted on Ripoff Report on 12/21/2016 05:30 AM and is a permanent record located here: https://www.ripoffreport.com/report/betterhelpdotcom-verified/sunnyvle-cliforni-site-mentl-1344570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Glad that you found our customer service to be helpful!
AUTHOR: BetterHelp Support Team - (USA)
SUBMITTED: Wednesday, February 22, 2017
We're really glad to hear that you reached out to us at BetterHelp and that we resolved your original billing concern. We wish you the best! Thanks for posting an update to the review.
#1 Author of original report
Refund granted
AUTHOR: - ()
SUBMITTED: Wednesday, December 21, 2016
They processed my refund and gave me my money back.
way to go betterhelp.
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