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Report: #1528639

Complaint Review: HomeServe USA - Norwalk CT

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  • Reported By: Yarbrough — Duncan OK United States
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  • HomeServe USA 601 Merritt 7 6th Floor Norwalk, CT United States

HomeServe USA Major components not coved. Not worth paper written on. Norwalk CT

*General Comment: The time to read the terms and conditions...

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I purchased several home warranty contracts through information in my electric bill, from PSO Electric. I purchased nine plans in all, one being - Plan # 196644274 Cooling System. Well, it seems it is like buying a "vehicle warranty" and not having the motor or transmission covered. I was told that the plan covered up to $1750 per term (year) by the person who called to sell the plan. My A/C went out on 09/09/23 so I called a claim. I was told someone would call me within two hours to come repair it. I waited and this did not happen, so I called back and was told HomeServe USA did not have anyone in my area. If I knew a company to have their company call back, they would approve them. I did this and was told they would put in a request and it might not be till later that day. The person on the phone gave me a "contractor's phone number" for the repair company to call. The phone number 844-876-4709 was disconnected. So, I called the original number back, and Chris – Badge # 336059 told me that he would put in the request. So, I called back and, got Charlene on the phone called my repair guy, and spoke with him. She then told me the compressor was not covered. That totally blindsided me. My question is what on earth could cost $1750 to repair and not be a compressor or fan motor? This policy is a complete rip-off. I want them to fix the compressor as the salesman told me would be covered the day, he called to get me to add the Cooling System coverage. Otherwise, I want ALL my premiums back on all the policies since they seem to be not worth the paper written on. Also, I have requested them to mail me copies of the policies on numerous occasions to get nothing in the mail. If I had seen that the major parts of the A/C were not covered I would have canceled the sham then. I have to assume that is why they don't send copies of the policies to you. You will be able to see that the policies don't cover the major items. Why buy a policy that covers nothing major?

This report was posted on Ripoff Report on 09/10/2023 03:30 AM and is a permanent record located here: https://www.ripoffreport.com/report/homeserve-usa/norwalk-ct-major-components-1528639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

The time to read the terms and conditions...

AUTHOR: Flint - (Afghanistan)

POSTED: Sunday, September 10, 2023

The time to read the terms and conditions is BEFORE you sign up for the plan.  What the sales rep told you is pretty much irrelevant, and most telemarketers will tell you literally anything to close a deal.  The terms and conditions are easily found on their website, by punching in the zip code and selecting a plan.  And yes, their plans are a huge rip-off and only cover the kinds of repairs that would generally cost less than $200 (capacitors and other minor things).

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