Lowe's Home Improvement Sold a defective water heater twice and refused to honor their return policy or provide assistance. Wadsworth OH

Terrible customer Service.
Bought a water heater from Lowe's, and the product has not worked correctly since the day we got it.

This is the 2nd heater from the store, the first unit was used and leaking, and they accepted that return, the second unit also leaked internally from a improperly installed o-ring/washer from the manufacturer which had to be repaired on our own since they would not come out or accept the return again, the heater barely keeps up with showers, The app and functionality features that are described to work with the product do not work, the store would not honor their return policy even though it states 30 days on WATER HEATERS: 

30-Day Return Policy

• TVs and Electronics
• Outdoor Power Equipment
  (Excludes CRAFTSMAN and BLACK+DECKER branded corded and cordless outdoor power equipment items, which have a 90-day return policy.)
  Mowers, chainsaws, generators, pressure washers, trimmers, blowers, snow throwers, log splitters, wood chippers, hedge trimmers, edgers, tillers, earth augers and brush cutters must be returned within 30 days of receiving the product and must be unused and in original, unopened, undamaged, factory-sealed packaging.
• Water Heaters
• Air Conditioners (Portable and Window Units)
• Liquid Paint
• Highway Trailers
  Also, must be returned to a Lowe’s store in the original state of purchase with original paperwork including title (if applicable).

or offer any help, saying that they ONLY accept returns on water heaters within 48 hours due to it being a major appliance and since this was on Thanksgiving, and the store was closed 48 hours had passed, and we needed to contact the manufacturer,  manufacturer refuses to help correct the issues or to send out a technician saying there are none available. Lowe's credit card "guaranteed satisfaction" won't even help.   This place is nothing but a scam.  We're out over $1,000 on a defective water heater that was leaking out of the box, now we have to purchase another unit from a different store just in order to have enough hot water for showes in the morning and everyday use.   The water heater states it's for a family of 4 but can't provide enough water for just one in a family of 2.  The recovery time is almost 8 hours, which is rediculous.

On top of it all the delivery guys refused to use a hand truck and had some stupid strap system to move a ROUND water heater.  They dropped it 3 times on my brand new wood flooring scratching and denting the flooring, and lowe's offered no resolution to that either.

This place is nothing but a scam company that won't honor their warrantys or policies.

I Highly recommend using almost ANY OTHER store for you home improvement needs.