24 hour wristbands Made Wristbands Wrong And THEY Won't Correct THEIR Mistake Stafford, Texas

I decided to order wristbands to honor my daughter's memory who was born 23 weeks premature and died 11 days later. I ordered 30 white wristbands, debossed lettering and purple for the font color. When I received the order, however, they did not put the lettering in any font color and you can barely read the message I had put on there because the letters aren't in any color.

I contacted their customer service which they say to do via their webiste (kind of like back and forth emailing) and they said debossed wristbands do not have the option of a font color. I told them that there was something wrong with their website then to allow me to pick this as an option. They said and i quote "there is no mistake on your order. You ordered Debossed and that is what you got. We are offering to remake the order for you not because we have to, but because we feel bad that you did not get what you really wanted. So if you would like printed bands you would need to send back the bands to us."

This is when I decided to call up their customer service b/c i was getting frustrated with sending messages back and forth. I called them up and they said they would give me my money back for the shipping costs associated w/sending the bands back. I told them to send me an email to confirm this but what i got in my email was that they would reserve the money for me to use as store credit. They are crazy to think that i would use their company at all in the future after the way they treated me. I think that i'll just keep the bands and look for a better website w/better customer service skills. Please do not use b/c if there is a slight mistake on your order, they will make u return the incorrect bands at a cost to you. they will do whatever it takes to avoid paying for their mistakes.