Report: #757526

Complaint Review: Adorama

  • Submitted: Thu, July 28, 2011
  • Updated: Tue, April 17, 2012
  • Reported By: Camaroon — Los Angeles California United States of America
  • Adorama
    42 West 18th Street
    United States of America

Show customers why they should trust your business over your competitors...

Had an issue with them selling open box as new a while back. Complained to them and on the boards.Helen Oster, their damage control Internet cop started posting Googled information which she percieved as negative on me. Anyway this went on for a bit and was finally forgotten. Recently I place an order thru Buy.Com for an item NOT knowing that Adorama would be the shipper. To make a long story short, the item was shipped and while it was out on the truck for delievery they recalled it. Now a company that bites off its own nose to spite its face is not a good company to do business with anyway.I am also glad that they recalled the item that was out for delivery anyway as I never would have ordered if I had known that it was this den of thieves that I was doing business with. Stay far away from any type of company that closes on Saturdays that has complaint after complaint behind it and some full time clown doing damage control.
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This report was posted on Ripoff Report on 07/28/2011 08:39 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Another Adorama plant

AUTHOR: Camaroon - (United States of America)

They're everywhere like weeds.

Your racist, anti-racist remarks sounds a tad racist.

That makes you a poor witness.
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#2 Consumer Comment

Adorama is QUITE good

AUTHOR: Steve - (USA)

They are well known in the city (and nationwide) for their customer service. I did not realize they closed on Saturdays, but I imagine that, like B&H photo (another awesome place; if you ever visit NYC, you have to drop by), it if for religious reasons. Now tell me: what kind of a company would give up a ton of revenue (Saturday is a big shopping day) so that they can follow one of the Ten Commandants? I mean, does it not make sense that they would be devout with the other 9?

If you want to see crap service, give J&R a shot. If you want the real deal, Adorama and B&H are the way to go.

 Oh and for the ignorant racists out there, Jewish does not necessarily mean Zionist. I am Jewish, but absolutely NOT Zionist, unlike the vast majority of, say, Southern Baptists.
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#3 Consumer Comment

Adorama Camera is simply the BEST!

AUTHOR: SarahSmiles - (United States of America)

I can't believe that vile comments like this can be posted.

As a Pro Photographer I have shopped at Adorama for years; I guess my average spend is in the region of $50 - $100,00 every year.

I buy new and used, and I always choose Adorama first to re-sell equipment. With any big business there are going to be issues now & again, but with any customer there are going to be good, bad - and downright evil.

IMO anyone who uses a scumbag website like RipOff Report to make a complaint is a bit stupid, anyway. Jeez. Contact their CS dept, contact Helen Oster (who, by the way, is extremely helpful & a consumate professional), or report it on a photography website like POTN or Fred Miranda. But not here. That's just ridiculous.

Replacing Emoji...
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#4 General Comment

Is ripoff report a consumer site or a nasty hot bed of racism?

AUTHOR: TruthSeeker - (United States of America)

ripoff report does itself no favors by allowing nasty, racist comments to stand alongside consumer complaints about either customer service or products.

In my opinion, you should amend your policy which doesn't allow you to remove reports, when those reports have absolutely nothing to do with a product or service being provided.

America is a democratic country with free speech, but racisim is not allowed and it shouldn't be allowed here, either.
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#5 Consumer Comment

Nasty Racist Comments; these should be removed

AUTHOR: TruthSeeker - (United States of America)

I am shocked that in the 21st Century that nasty, racist, libellous statements like these can be allowed to be written and published in America today.

The owners of this website are just as bad if they think it's OK to let these comments stand.

Fine, let an unhappy consumer complain about a company's service or products, that's one thing. But quite frankly the credibility of this site & the service it purports to give drops to a big, fat zero when spiteful rants like this one are permitted.

Having read this rubbish, my first inclination is to go and shop at Adorama - and to tell all my friends to do so as well. Adorama is better off without evil creatures like you darkening its doors.
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#6 Author of original report

And lets not forget everyones favorite Helen Oster the Gewwzz

AUTHOR: Camaroon - (United States of America)

Bloody Zionist moron.

Adorama should fire you for this post.
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#7 Consumer Comment

And lets not foget everyones favorite the Gewzz

AUTHOR: infinitempg40 - (United States of America)

Bloody Zionist moron
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#8 Author of original report

Recent Adorama Complaints

AUTHOR: Camaroon - (United States of America)

2/11 This is one good example why people should not  buy from Adorama the online camera store, especially if you are buying from outside the USA.Before I get into the details, I should express that I have purchased approximately 5 items from them over the last 7 years or so.  I have been burnt twice,

2/14 I have tried to contact them via email, and I am yet to get a reply.To me this sounds like a scam: falsely advertise an item (especially to an overseas buyer); reply their email dishonestly; the buyer gets charged $200 tax on a lens that he did not intend to buy; cease contact with they buyer once you have ripped him off.

Follow link for dozens of complaints.

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#9 UPDATE Employee

Thank you

AUTHOR: Helen - (U.S.A.)

Firstly, please accept my thanks for enabling us to use this forum as an opportunity to tell the readers what the majority of customers think of us.

As you can see here: our customer feedback at resellerratings is 9.62/10. Not quite yet a perfect 10 but headed in the right direction!

Here are some of the most recent customer comments:

5/5 posted Aug-02-2011 "Adorama experience has always been good. choice good, prices fair. I ordered several times with them directly, after first finding them on ebay. shipment seemed a little faster on my latest order -perhaps they have changed their fulfilment house? my first stop for technical (not just cameras) online."

5/5 posted Aug-01-2011 "Their website is great. Easy to navigate. And they have a lot of product reviews and videos which is pretty awesome. This won't be the last time I shop there."

5/5 posted
Aug-01-2011"Very fast shipping and the item received was cheap but not cheaply made. A+"

5/5 posted
Aug-01-2011 "Very Good Company. I received shipping information almost right away. The product came in a very timely
manner. The product was well packaged. The web site is easy to deal with. Overall very happy."

5/5 posted Aug-01-2011"Fast service and much better price than competitors
that Nikon recommended"

5/5 posted Aug-01-2011 "It was all good, I've ordered the wrong item online and I had to call customer service to change the order in the next day, they've helped me choose the right item and best of all the new item was sent together with the original shipment. Thanks adorama!"

 5/5 posted Aug-01-2011 "I have purchased items from Adorama throughout the years without any issues. I
recently ordered an LCD flatscreen TV. Nine days after delivery I noticed Adorama had the same TV at the same price, but was now offering free shipping.

I contacted Adorama and asked what their policy was concerning this and within 24 hours a refund of the shipping charges was made and applied to my credit card."

5/5 posted Aug-01-2011
"Adorama had the ink cartridges cheaper than anyone else on the web including shipping. The order process was seamless and as long as they keep these low prices I would shop again at there site. Transit time was very
acceptable considering it was free. I am a happy customer. Thank You!!!"

5/5 posted Aug-01-2011 "Shipping and service were incredibly fast. Will gladly continue shopping here."

 5/5 posted Jul-30-2011
"Have been shopping at Adorama over 5 years and yet to have a problem. Customer service is great when you do have question. I thought they were only a photography place but it turn out they carry other products I use. Toners and
inks at a competitive price."

5/5 posted Jul-30-2011
" order arrived much before the expected date." 

5/5 posted Jul-30-2011 "I have shopped Adorama for almost 8 years now, and they are simply among the
Best-in-Class. Most impressively, their website delivers the highest quality prints of any web-based photo printing service that I have tried...and I've used many! Their photo books produced with real photographs
are light years better than any other I have tried. AdoramaPix has a rare accomplishment...the best price AND the best quality.


5/5 posted Jul-30-2011 "The website was easy to use. the price was right and the delivery right on time."

5/5 posted Jul-30-2011
"Very fast and efficient. I know I can rely on their products to be fresh and appropriate."

5/5 posted Jul-30-2011
"My experience with Adorama could not be better. Based on my experience ordering batteries and accessories from Adorama, I will be making future major photo purchases from them as well. The shipping is incredibly quick, and has
been completely accurate. There are no surprises, substitutions, etc. The prices are always very competitive, and I couldn't ask for more from a photo dealer.

All online vendors should be this way."

5/5 posted Jul-29-2011
"Adorama is great! I ordered a Spyder 3 Pro Display calibration system, knowing that it was out of stock and would be back ordered, but the price was better than anyone else. That was on 7/22, and by 7/29 I had received the

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#10 Consumer Comment

Agree BUT...

AUTHOR: voiceofreason - (United States of America)

I tend to reflexively agree with the Closed Saturday, Stay Away philosophy, due to my own experiences, BUT you are making YOURSELF obnoxious by repeatedly posting this report. And when people do that, it makes others suspicious about the veracity of their claims AND brings into questions their motives, especially when the issue involves ethnicity/religion issues and possible counterclaims due to that. Bottom line on this purchase was that the company actually did you a favor by pulling back the package and in the end, on this purchase, you were NOT ripped off and lost no money. And newsflash for you: plenty of so called Kriss-Chan businesses, or business people making a show of how Kriss-Chan they are, rip folks off right and left. Read the countless reports on here involving sell proclaimed holy rollers who take advantage of the gullible. The practice is not limited to Hasid Giooz. If there's one Muzzlim legal practice that would help our society greatly it would probably be severing the hand of thieves.
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